Move Ring

A technician installed the Ring doorbell for me a while ago and now I’m moving and unable to take it off. Can someone share an instruction? Thank you.

Hey @RingSally. Do you have the security screwdriver that the installer would’ve used to set up the device and install it? If not, please give our support team a call to get this part sent out to you! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.