Move from Arizona to Germany

Hey I’ve a quick question.

I’ll move from Arizona to Germany and I’m note sure if I can take my existing ring system with me. Does anyone having any experience with that? Is it just the ring protect feature that doesn’t work? Is there a german version of ring protect existing that can be used instead and is it compatible with my gen2 system?

Thanks in advance.

@VonMuenchen wrote:

Hey I’ve a quick question.
I’ll move from Arizona to Germany and I’m not sure if I can take my existing ring system with me. Does anyone having any experience with that? Is it just the ring protect feature that doesn’t work? Is there a German version of ring protect existing that can be used instead and is it compatible with my gen2 system?
Thanks in advance.

Hello @VonMuenchen ,

All your Alarm sensors are battery powered an do not use the Wi-Fi frequency. The sensors communication to your Alarm Base Station with Z-Wave frequency. In the Z-Wave frequency band, different countries’ laws permit different Z-Wave specific-frequency usage , so that’s why trying to use an Base Station designed for use in one country may be different in another country, and also why Alarm sensors and Base Stations are not interchangeable. If you take your U.S. version Ring Alarm system with you to Germany, your current U.S. sensors should still communicate with your U.S. Base Station, but you might be violating laws or cause interference with Z-Wave equipment if that country uses the specific frequency for some other purpose (military, etc). Also, your cellular back-up SIM card in the Alarm Base Station would present a problem.

https://community.ring.com/t5/Ring-Alarm/Ring-alarm-outside-US/td-p/2399

Ring Alarm " Professional Monitoring" service is available only within the U.S. (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US ■■■■■■ Islands) and in Canada (excluding Quebec). Again due to different country constraints, European Ring Alarm systems utilize " Assisted Monitoring" which is an optional feature of the European version of the Ring Alarm system, that notifies your emergency contacts via an automated call when a security issue is detected. At present, Assisted Monitoring is only available to Ring Alarm in:

Austria, Germany, Iceland, Ireland, Sweden, Norway, Finland, Denmark, Netherlands,

Belgium, France, Luxembourg, Monaco, Switzerland, Andorra, Spain, United Kingdom (England, Scotland, Jersey, Guernsey, and Isle of Man).

https://support.ring.com/hc/en-us/articles/360032437712-Ring-Alarm-Monitoring-Services-for-Your-Location

More information about European “Assisted Monitoring”:

https://support.ring.com/hc/en-gb/articles/360032116171

So, several of your U.S. Ring Alarm features would be impacted and you could not expand your U.S. system with European sensors or additional Ring equipment. If you desire to purchase a new Ring Alarm system, or other compatible Ring product, for use in Germany , you can order from the EU Ring website. Also note that the Ring Alarm system for Europe is still the 1st Generation. The estimated date for the 2nd Generation Alarm system is coming soon, but no date has been announced yet. In the U.S. normally all 1st Generation and 2nd Generation Alarm Sensors, Base Stations, Keypads, and other Ring equipment that interfaces with the Base Station are all compatible with each other. But you cannot mix European Ring equipment with U.S. Ring equipment regardless of their Generation (especially your 2nd Generation Alarm system).

https://eu.ring.com/collections

I hope you find this information useful. :slight_smile:

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