Mounting Bracket won’t Unscrew

I just setup my outdoor wireless Ring cam. But I can’t get the metal around the bracket to unscrew to push the little round piece into it. What do I do? I’ve been using the screwdriver that came with it.

Hi @Cinamingrl. If you were still unable to get this resolved, I’d suggest reaching out to our support team for further guidance. They can help walk you through the setup and make sure everything is installed properly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: