I have no idea if _all_ of these ring devices share the same firmware etc. BUT - within my ring app is a setting under 'device settings'->'video settings' for 'Video Recording Length'. I had set it to 20s (hoping to save some battery) but have it set now at 60s because I saw something like you are reporting. Now having said that - I rang my own doorbell today and the video lasted 8:41 minutes. In fact - it never disconnected and I had to hook the doorbell up to the charger to reclaim the device. (Probably unrelated).

Sorry to hear about this experience, @Vegeta19! Answering an event should not result in a video being deleted. Events, whether answered or recorded by default, should always appear in your event history if you are subscribed to a Protect Plan. To ensure for optimal video delivery, please check your Ring device RSSI reading in the Device Health section of the Ring app. Here is our [Community post on improving RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) if needed. Please also ensure there is not a vpn enabled on your mobile device. I recommend, additionally, checking your event history at Ring.com via web browser to see if the recordings in question show up there. If not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.