Sorry to hear about this experience, @Vegeta19! Answering an event should not result in a video being deleted. Events, whether answered or recorded by default, should always appear in your event history if you are subscribed to a Protect Plan. To ensure for optimal video delivery, please check your Ring device RSSI reading in the Device Health section of the Ring app. Here is our Community post on improving RSSI if needed. Please also ensure there is not a vpn enabled on your mobile device. I recommend, additionally, checking your event history at Ring.com via web browser to see if the recordings in question show up there. If not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.