Motion Zones Not Working

Products Security Cams
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I have set my geo fence as you can see in the image so it finished before my lawn ends. The camera is still picking up passing cars??

Can anybody help

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Hi @RabMeercat. Were you referring to the Geofence settings, or your Motion Zones? Based on the screenshot you attached, it looks like the Motion Zones. Have you tried adjusting the Motion Zones themselves any further, or even adjusting the angle of the Camera? Adjusting the Camera’s angle so that it captures less of the street may help with fine-tuning the motion detection. :slight_smile:

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I have this same issue. All of my cameras have motions zones setup, and I get notifications for motion from the entire view. It’s as if the motion zones don’t work at all.

I have called support and they are no help at all. They only want me to reset my cameras over and over and over. This is obviously a software issue since it affects all of my cameras.

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same here they don’t respond :frowning:

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I just installed a ring pro, having same issue. created a zone and its as if it does not work, i get notifications of ppl walking down the sidewalk :frowning:

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Hi @SisuLady. If your Motion Detection is not working as expected, try the following steps:

We also have this Community post here with other steps to try for your concern. I hope this helps.

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Yep … same problem! Brand new system with doorbell pro 2. Motion zone defined well away from street, sensitivity set to low … every car and PERSON that passes by triggers it. Pic attached showing zone definition.

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And yes … I’ve rebooted the camera … TWICE.
According to the app, all device firmware is up to date.

The “adjust the camera angle” from Ring makes no sense? What does the camera angle have to do with the definition of, and motion within, a motion zone?

RING … Do you have a solution for this ???

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Hi @KenVickeyR. If the troubleshooting suggestions provided don’t help, please give our support team a call at one of the numbers available here. They can assist with more in-depth troubleshooting assistance in order to find a resolution. If you are outside of the US, please visit here to see how to contact support.