Motion video gets cut off

I logged onto the ring site to review a motion video. The first time I reviewed it, the last 2 seconds was something of interest. When I went back to show my wife what had happened… the last 2 seconds was cut off and it didn’t play what I was wanting to show my wife.

Hi @cberlean. You can try closing down the web browser and reopening it to see if you can play the full recording like it did when you played it for the first time. Try playing the recording on your Ring app on your phone to see if it plays the full video as well. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here to further investigate. If you are outside of the US, please visit here to see how to contact support.

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