Motion video freezes after 2 sec

Hi, is anyone experiencing issue with video recording on Ring doorbell2. Mine freezes after 2 seconds from beginning and continues after around 10 seconds. It’s very annoying as you loose half of the video. Seems pointless having it.

Hi @DonLondon. Video freezing concerns like this could have various different causes. Are you able to share a video example of what this looks like, so I have a better idea of what you’re experiencing? When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.