Motion snooze duration not working properly

I’m having a problem with motion snooze. I set it for the maximum four hours but after two hours it enables automatically. It won’t go to four hours. I’ve already talked to ring tech troubleshooting twice. The first time they said to uninstall and reinstall the app. but that didn’t work.The second time they said that there was a glitch and would send me an email when this has been corrected. This has been going on for over a month . Anyone else having the same problem?If you fixed it what was your solution? Thanks.