Ring Video Doorbell
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Motion sensors not working
hardwired-battery-video-doorbell
Hi , we’ve just installed a 2nd gen ring doorbell and it works perfectly when you press the doorbell however our motion sensors aren’t working , someone can walk up our path and we get no notifications
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02-03-2021 20:17:27
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Tom_Ring
Hi @ring_doorbell1. If your Doorbell is online and working but no notifications, I would start by looking into that aspect. This Help Center article here has information on [iPhone](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) and [Android](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) notifications. I hope this helps!
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03-03-2021 23:01:49
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