Motion sensor tampered

I just bought my 14 pcs set and got it installed, but one of motion sensor show all times tampered, second one working good,
Looks like to be defected :frowning:

Hi @Vladimi. When a sensor shows that it is tampered, it is an indication that the cover is not on correctly. If you are sure that the cover is completely snapped into place, but it is still showing tampered, try to press and hold the communication button for a few seconds. This should cause the Motion Sensor to report correctly. If this Motion Detector is far away from the Base Station, try moving your Range Extender closer to it to see if that improves its response! I hope this helps!

Thank you for responding,
Tried everything, still not working :frowning:

Hi @Vladimi. If you’re still having this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.