I just came looking for a solution to this same problem. I just got the Ring Alarm system and getting everything all set up this week. We put the motion detector in our master bedroom (as we have a double door there to the back yard) and it’s detecting motion constantly!! Even when someone simply rolls over in bed.
I only want it to detect in “Away” mode. I see the reference above to turn off push notifications, but even doing that, it’s still detecting motion literally every 3 minutes. So that means a constant drain on the battery! I don’t know about the rest of your customers, but batteries aren’t cheap here and climbing a ladder to replace one all the time is going to be a hassle. Why doesn’t it turn off when it’s not supposed to be monitored??
I’ve been really happy with this system the last couple of days, talking it up to family members, but now today I have constant motion detecting indoors and the outdoor camera sending alerts for the dogs when it’s in People Only mode. Grrrrr. What’s going to go wrong tomorrow??