Responses (5)

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AmpSkillz

Just go into your devices. Under each motion sensor open the mode settings and disable it for home mode... picture attached.

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13-08-2019 13:26:46

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Gemajean

Thank you for your thoughts. Yes, I thought this would have done this too and I tried this when we first got it installed but for some reason, the motion alerts still come on when we're home. I think what I'm looking for is a setting where the motion alerts don't come on when it's "disabled" instead of being "home". When it's disabled and we're home (but the alarm is not set to "home"), it still send alerts to our phone. What do you think? Any workarounds? Thanks!

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14-08-2019 00:03:35

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Gemajean

Thank you for sharing it with the team and hopefully this can be implemented in a software or app update. When we come home, we always just leave the system as disabled and then activate it to "home" mode when we go to bed. My guess is that a lot of other users may do the same thing. Thank you again for your consideration. We're just getting used to the system after having ADT for 20 years and so far, we're very impressed. Great job guys!

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15-08-2019 18:00:44

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AmpSkillz

Don you need to disable chirp tones by setting it to none for each motion device. Otherwise it will make a noise every time it’s activated

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18-08-2019 15:58:29

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AmpSkillz

Don you are correct it will still be on and working. Fortunately even under those conditions the batteries last for a very long time if they are fresh. While you make a great point and logically we should be able to turn them off if we want to, I don’t think any of the sensors have some sort of on board on off switch. Honestly I don’t think it would save much battery, I am fairly sure they use as much power wether detecting motions or not. Only way to save battery power would to be turning it off completely but then there would be no way to turn it back on remotely And being Wireless is the kind it’s thing

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18-08-2019 16:13:18

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MaxMax

I would love this feature as well. I want the cameras to record motion when I’m Home mode but not send alerts. The record AND send alerts when I’m away.

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02-11-2020 15:57:50

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AmpSkillz

Hi GemmaJean I’m sorry I misunderstood I thought you were trying to disable motion sensors for home mode versus away mode. To answer your question correctly what you were asking for is kind of pointless. Why would you need to receive motion alerts for each and every device while in away mode and not receive them when you’re In home mode. My point is that when you’re away, your alarm is going to go off if any motion occurs. so you will get an alert that the alarm is going off. At that point you can see inside the app which sensor has set it off. You should simply disable motion alerts altogether

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18-08-2019 16:05:14

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jarad

@DonC is exactly right. This is an obvious feature that is logical and necessary.If the system is disarmed...Having it detect you or your family's motion adds no good security benefit, wastes the battery, and creates too many unnecessary events.It really depends on where you put the motion sensor. If you are like most families, in a main area is most-likely where it's going.If you have it setup in a garage or some room that doesn't get many motion events, it might make sense to want to know about all motion in that area.This needs to be a feature within the app - disable motion detection when system set to "Disarmed".

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25-03-2020 21:16:52

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aaflyer757

I completely agree that having motion alerts on your phone go off in "Disarmed" mode is stupid and a waste of battery. I just moved and purchased this Ring security system and do like it with the exception of the motion detector. I have uninstalled the motion and will not use it unless they fix this issue. I had Xfinity Home Security at my old house and at least they gave you the option not to have motion active while disarmed. The only time I want motion on is when I set it to away modeI assume that the people of "Ring" do not read these forums, because if so, I think they would have made the update by now.

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29-04-2020 13:45:38

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Sandrokhizani

Hello, Very simple and straightforward issue/problem was raised it's pitty that no objective response (let alone solution) was provided for such a long time. It is obvious that motion detectors just do not communicate with base station when in home mode but keep bothering us with alerts. Bottom line is that unlike other detectors it is less intelligent. Wish you good health and keep safe.

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01-05-2020 11:23:46

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Gemajean

Actually, with the new app update, it looks like they added this feature to allow you to set the motion alerts and monitoring more spedifically when in Home or Away mode. For us, we went into the Mode Settings in the specific motion detector and was able to select how we wanted the motion to detect. In the new app update, you can select the motion to arm and monitor in both home or away mode. This is what we wanted to achieve as now we have more options in how we wanted the motion sensor to alert and monitor. Thanks Ring for listening and always improving! :)

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02-05-2020 18:23:06

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edwil55

So the latest release fixed it for home and away, but still keep getting excessive notification from motion detector in the disarmed more. When you read on one of the Ring help pages it states:**Disarmed: When Disarmed, no sensors in your home will be monitored and no alerts will be sent** to the monitoring station although the system will still be powered on and functioning.That sounds great, but as many others have stated in this thread and I will attest, it simply doesn't work this way (LOL had to pause writing for a second to view the motion detetor notification I just received while in disarmed mode)If you go to devices and select the motion detector then go to mode settings, there are choices for monitoring in both home and away mode, simply add one there for disarmed to allow monitoring to be turned off. SINCE THE SYSTEM DOES NOT WORK AS SUPPOSEDLY DESIGNED.Or actually fix the system to work as it supposedly should!

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04-06-2020 17:27:46

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vgotsev

Will there be a feature release any time soon to disable alerting/monitoring of motion sensor when the alarm is ste in disarmed mode?

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08-12-2019 17:57:56

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B

biglurp

I agree. We just installed ours last week. I am constantly get text notifications that there were movement in rooms when the alarm is set to DISARMED. I have recently tiurned off the Motion Alerts and that solved that problem. But like the IP stated, why is there not a place to enable/disable monitoring of those devices when the mode is set to DISARMED?

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13-01-2020 22:18:41

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Eagle328

All sensors in disable mode are turned off by default. You can read about the modes here. [https://support.ring.com/hc/en-us/articles/115005312623-Arming-Disarming-and-Setting-Modes-on-your-Ring-Alarm](https://support.ring.com/hc/en-us/articles/115005312623-Arming-Disarming-and-Setting-Modes-on-your-Ring-Alarm)

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13-01-2020 22:43:41

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Gamepro767

It's a straigt forward concern that you should understand if you know your product. It's very anoying to say the least that you have the system disarmed and to still be getting motion alerts on your phone. There is the option which allows you to select which sensors that you want to monitor in home & armed mode. Even if you deselect the motion sensors and leave just the door contacts, you keep getting alerts. It feels like there is a feature which does not work as it is supposed to. It just doesn't make sense to have to bve receiving alerts when your alarm is not in monitored mode. I've had basic alarms which disabled this. I should not have to go in an manually disable receiving alerts each time. Please improve on this!!!

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22-03-2020 12:33:32

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golfgeek

For me, it does NOT make sense to have motion sensor alerts on at all, ever, because when in away mode, my alarm system is monitoring them and will alert me if the alarm goes off, along with the reason...I don't also need a motion detector alert in this situation. Keep it simple.

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23-03-2020 18:17:01

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user12275
I seriously need this feature. I purchased 24 ring cameras and 5 full ring alarm kits for my home and business locations. Going to return everything because a simple and logical feature like this isn't available. Hundreds, if not, thousands of people can benifit from this automation!!!Automate "motion alert" to OFF when disarmed and ON when armed and away.
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21-05-2022 00:48:21
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Caitlyn_Ring
Hi neighbors! Thank you for sharing your feedback. Currently, motion alerts can only be enabled or disabled, and are not automated based on the Mode you have selected. Other neighbors have shared their desire for this feature and posted it in the [Feature Request](https://community.ring.com/c/products/feature-request-board/24) board. https://community.ring.com/t/option-to-control-alerts-or-notifications-within-modes-settings/6411You can click the request above to add your vote if you haven't already. The Feature Request board is the best way for us to be able to gather and share your ideas and feedback with our team. I'm marking this reply as the solution so neighbors can easily locate the appropriate feature request. :)
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01-07-2022 22:50:56
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