I’ve just upgraded from a Video Doorbell 2 to a Video Doorbell 4 and have noticed a change in how motion & ring events are handled and I’m wondering if anyone else is encountering this?
Previously if a motion event was triggered, followed by a “ring” event from the doorbell I’d receive either just the ring notification, or a motion notification followed by the ring notification if the doorbell wasn’t pressed until after the motion event arrived.
Now I’m only getting the motion notifications unless the motion recording has finished before the doorbell is pushed. This means in most cases I won’t receive any ring events, as the motion detection will almost always kick in 1st.
It does seem to work properly initially after the doorbell is set up or reset, but then breaks overnight. Restarting the doorbell doesn’t help (by removing the battery)
This doesn’t appear to be an app issue the Echo’s & Chime Pro I have linked to the doorbell don’t trigger either. I don’t have a hardwired chime, but the doorbell itself chimes to the button push so I don’t see it being a hardware issue either.