Motion/recording for FedEx delivery "missed"

Guys Ring has to do something. Today I was out blowing leaves and the FedEx guy pulled up in front of my house I watch him go around to the back of his van grab my package, walk to porch and sit it down, so I go in about 20 minutes later and watch the video and there was 4 new videos first one was me walking in front of door blowing leaves , then me again but I noticed that the FedEx truck was sitting in front of my house, third one was me again blowing more leaves and oddly the FedEx truck was still there with his back truck door open but no driver to be seen very odd and the last one was me again with box on porch no FedEx driver nor truck. So basically if I decide to rob my own house I will get footage to help convict myself. I have read 1000 of these type of post where this is an issue what’s up Ring lets get this fixed…

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I have noticed this as well. Numerous times now. With FedEx and UPS, but not USPS. I can’t believe how many others have reported this.

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Wow, crazy to see this isn’t just us! I have a brand new Ring 3, records literally every time a family member walks up or near from porch. But let UPS, Amazon or Fed Ex deliver and it never once has recorded them! I even get pictures of the packages left right in front of my ring for confirmation from Amazon! So driver has walked up to my front porch, placed package, taken a picture and walked back to truck and not ONCE activated the motion detector directly in from of him. Yet I go out the front door for 3 seconds to grab the package and it records and alerts on ME immediately. I call BS. Something is really off about this, especially since we have all said the same thing.

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This is still an extremely frustrating issue RING. A very real problem that needs to be addressed. I have video evidence of it, why not reach out to us CUSTOMERS and let me provide you with the videos (or lack there of). I have multiple cameras, lights, and security system. I’ve endorsed ring for years to multiple friends and family. Unfortunately, this may no longer be the case. “Joe” above, is absolutely spot on with his description. Please start listening to the users… this article is not hard to find.

I look forward to hearing from you.

I have the same issue where I can see every car go by in the road, but I don’t see a UPS or FedEx delivery until the truck is already leaving. It really defeats the purpose of the doorbell. People make it all the way to the door, and we don’t get any recording until they press the ring button.

I cannot have any confidence that this device is going to help us if it can’t even perform under the most optimal conditions.

I had a long discussion with a very honest, knowledgeable support tech this week about this very topic (among others). In essence there are two ring doorbell motion detection technologies - (1) the ring pro / elite and (2) everything that came before.

My ring 2020 version falls into category 2. It has very good motion detection across the range of view (eg. from left to right). It does not have good detection with motion which comes right at it. It has something to do with heat detection. There is less variance in heat when a body is coming straight on. (Ring : If I am misrepresenting this please correct me).

This functionality is different in the newer technology devices.

You (and I) may not like it but my doorbell is working 100% as designed.
I have come to the view I will be happy if the device acts as a decent video/audio doorbell (which I still need to put to its paces) and if I enable motion at some point and it ‘happens’ to capture something important - that is simply luck.

Scout’s honor - that is what I understood I was being told.

Thank you for the information you provided, that’s very helpful information to know, and I wish that Ring were more up-front and quick to provide this kind of information.

Unfortunately, it sound like the best and most brutally honest summary of this response is: This is a design flaw. The camera does not operate as advertised, but it does operate as designed.

Please don’t take my word for it. Someone from ring should confirm (ideally here) that I properly understood what I was being told. (I am an old man :-))

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Having the exact same problem. Packages dropped off at night do not set off motion detection even when the driver takes a picture with a flash. My Amcrest security camera catches it all. Mean while a truck or 3ven a small cat during the day triggers the motion alarm. My original Ring worked fine. Ring Pro 3 doesn’t. Don’t you test your products?

Just jumping on the bandwagon here, its not motion issues. Its specific Fedex, UPS and Amazon delivery drivers at my location. Mostly I would just like one to post anonymously somewhere to explain why they do this.

My Ring Doorbell 2 does not detect or record FedEx Deliveries.
I have a narrow approach to my front door area, so there is only one entry and egress path no wider than 4 feet. My Ring Doorbell 2 picks up everything else, cars and trucks passing by but not FedEx or UPS trucks. It picks up the Mail man using the same narrow approach. It picks up curious deer coming up to my front door late at night and my neighbor cutting their grass, family members entering and exiting the same area that a delivery person uses. Everything is captured except the FedEx/UPS guys.

I have tried a multitude of sensitivity and zone settings. These changes don’t effect much of anything. Everything that comes anywhere near my narrow entry area gets captured except FedEx deliveries. FedEx deliveries are the only motion that is not detected. My wife happened to notice a FedEx truck in front of our house on the last one. There was no ring notification and no video capture of the truck or the delivery person, but it did detect and record my wife going outside the door to fetch the package as the truck was leaving.

We have seen many posts here on this issue. Moderators reply with ‘try this setting, try that setting’ with no positive results that I have seen. The issue is not in the user settings. Many of us believe the issue is with the handheld scanners that FedEx and UPS delivery drivers use to scan that the package has been delivered. There is some sort of interference that causes the Ring Doorbell not to communicate with our wifi networks. These handheld scanners are always active, not just when the delivery person makes a scan.

My Ring Doorbell picks up every vehicle passing by my home, cars, SUV’s, contractor trucks, school buses, garbage trucks. The only vehicles that are not picked up are FedEx and UPS trucks.

I think users are tired of being advised to try different settings, and call customer service to be told only to try different settings.

It is time for Ring to test their devices in a situation where the FedEx/UPS scanners are accompanying the person or vehicle being tested for motion detection. One of the reasons people buy a Ring Doorbell is to be notified when a delivery has been made. If it only notifies and records the thief stealing the package, it’s too late.

Just got the ring doorbell 3. Picks up everything from cars 30 feet away even if it’s not in my motion zones. People walking .rabbits on my steps. Me coming in and out. But it refuses to pick up any packages that are drop off. It’s not a coincidence it’s a known issue they block the Wi-Fi so they don’t get recorded. That goes from Amazon,UPS and Fed ex. I was trilled with my ring and still I’m… but the one time…just one time I needed ring to record the package delivery it didn’t. Bc the person working for Amazon had a blocker and also broke one of my lights on my lawn. But if course I have no recording but I do have a recording of me getting the package once I heard him throw it.( Bc I work from home) and by the time I got upstairs he was gone and I open the door and ring goes off without any issues. But if course didn’t record the one time I needed it so I can go BK to Amazon and show proof that this person threw the package and broke one of my lawn lights. What the purpose of recording things out out of your motions zones non stop but can’t record a simple package delivery. This goes for UPS and FED ex. I have about 9 days left on this trail period. And I was considering paying the 3 dallars but I might have to think about it now and pass bc what the point on having something that should record everything but records what ever it wants and when ever it wants. Every single car the pass by it goes off. And it’s not in my zone… and I don’t need an explanation on my motion zones and how it needs to be fixed. Or my motion alerts and intensity needs to go up because it’s all up all the time. And you guys just give the same reply to everyone that has the same issue. We all know they are blocking it but you refuse to acknowledge it and try to find a solution around it but yet want everyone to continue to pay $3 a month. Like I said I’m still in my trial period with 9 days left and what I’ve seen so far it catches everything that’s not supposed to be caught on camera but the things I need to be caught like today and many other days when it’s a package delivered it some how doesn’t go off. perhaps Amazon is in on it bc they sell these jammers. Anyway bottom line it’s not the ring doorbell, it’s the jammers and instead of trying to give the customer the run around just admit it and do something about it. Like I said the one time I wanted it to work it didn’t. But it has no problem picking up a rabbit on my front steps or people walking a dog…but a fully grown man throwing a package.thsts when the ring decides not to record. Makes you wonder. It’s sad bc I do like ring.

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Thank you so much for your research, makes perfect sense! I’ve had my doorbell camera a week and with 3 different deliveries with no motion capture. Yet, triggers everything else. Thank you again.

Has there been any resolution to this issue yet? I’ve just scanned through the multitude of replies, the vast majority are reporting the same issue:
"Ring Video Doorbell detects all motion within the detection range with the only exception being FedEx, UPS, Amazon deliveries.

The vast majority of responders here are fed up with Ring support telling us to change settings. Why would anyone with trouble shooting experience even suggest that when the VAST MAJORITY OF RESPONDERS SAY THAT THEIR CURRENT SETTINGS ARE WORKING PERFECTLY FOR EVERYTHING, I REPEAT EVERYTHING, EXCEPT UPS, FedEx, and Amazon.

The vehicles used by UPS, FedEx, Amazon are no different than any other vehicle that is detected. The UPS, FedEx, Amazon delivery people are not zombies, they are human and should be detected just like 100% of the other humans that get detected.

Good trouble shooting logic would ask “What is different about these vehicles and people that might cause them to not be detected?” The difference is OBVIOUS!!! They are all carrying an electronic device that is always on, always communicating. It is a scanner that they use to scan the package delivered. DUH, that is how delivery confirmation gets updated to their tracking. Several responders here have suggested that some type of device employed by USP, FedEx, Amazon is causing the problem. WHY DOESN’T RING SIUMLATE THIS THEMSELVES???

Wake up customers, RING isn’t that dumb, they know this is the issue and they have no solution.
Wake up RING, just be honest, tell customers you have no solution and stop wasting our time with setting changes that don’t work.

Balogna! Do your read before responding. It’s exceedingly clear that my Ring set up is detecting anyting and everything with the exception of FedEx, UPS, and Amazon.

First of all, any vehicle the size of FedEx, UPS, Amazon that passes by my home is detected. Any vehicle of any size that stops even momentarily in front of my home gets detected. But UPS, FedEx, Amazon are the only ones not detected. Any person that comes anywhere near my detection zone at any speed is recorded. The guy that reads the gas meter gets picked up walking through my yard not even at the front door. I live on a very quiet street, so vehicle and human traffic is well spread out, in other words, events aren’t frequent enough to cause the system to miss some. Delivery people aren’t moving that fast to cause the system to miss them even if they are running. In addition to that, they stop to scan the package. I have watched them walk to my door (not run) place the package down, scan the package, and walk back to their truck. Ring did not record, detect, or announce anything. But it does when I go out to retrieve the package. These are the same symptoms many others have reported here.

Why does Amazon deliveries never get recorded by my Ring doorbell? I have personally watched 100’s of deliveries to my porch not get recorded by my Ring. When I go retrieve my package it records me and notifies me immediately. False advertising by Ring and Amazon is jamming the Ring from recording and notifying me. I read this is very common and there’s zero way this is a problem with my Ring device only!

Okay, I thought it was me, but I have the same issue. Today I found a package at my door when I returned home. I received no notification from Ring. When I opened my app, I saw a still picture of the delivery guy taking a picture of my delivered package. When I tapped the video to play, it disappeared (like it was never recorded). There is something to this, and I think Amazon has something to do with the removed recordings!

Hi @widowspyder. Check out the marked solution in a similar post here for some helpful troubleshooting tips on missed deliveries. As @SolarEclipse mentioned, you may need to adjust your motion settings. It can take some trial and error to find the combination of settings that works best for your home, so don’t be afraid to change settings and test different combinations out. :slight_smile:

I had the same problem. So I bought a wired camera system on top of the ring door bell. Amazon deliveries are definitely being blocked by my regular Amazon delivery driver. I called Amazon and complained. It quit for 1 day and started back up again. All you can do is wait for the class action suite to begin and give negative reviews on delivery. They are making your home unsafe. I have documented the deliveries and the Attorney General is working on it. Keeping complaining folks. You paid for the safety.

Video Doorbell 2 fails only during a package delivery. The Doorbell records motion events without any problems except when a package was delivered recently. The Doorbell sends no notification but records a black video. The unit does have an event in the event history but when the event is played back, the entire video is a black screen. The unit worked fine an hour or so before the package delivery and worked fine after the delivery. This is a firmware bug related to package deliveries. This problem has been known to Ring for a year or two. Ring continues to blame user settings instead of fixing the problem. By the way, the VD2 when hardwired , suddenly stopped charging for many users. This is another firmware bug that has existed for more than a year which Ring has not fixed. So, the security camera event recording is unreliable and the hardwired doorbells are failing to charge. Seems like Ring doorbells are more like expensive toys than security units.