Responses (25)

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  rmihelcich

  This is still an extremely frustrating issue RING. A very real problem that needs to be addressed. I have video evidence of it, why not reach out to us CUSTOMERS and let me provide you with the videos (or lack there of). I have multiple cameras, lights, and security system. I’ve endorsed ring for years to multiple friends and family. Unfortunately, this may no longer be the case. “Joe” above, is absolutely spot on with his description. Please start listening to the users... this article is not hard to find. I look forward to hearing from you.

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  09-01-2021 07:17:25

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  CthePrez

  I have the same issue where I can see every car go by in the road, but I don't see a UPS or FedEx delivery until the truck is already leaving. It really defeats the purpose of the doorbell. People make it all the way to the door, and we don't get any recording until they press the ring button. I cannot have any confidence that this device is going to help us if it can't even perform under the most optimal conditions.

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  14-01-2021 08:12:52

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  charlies

  I had a long discussion with a very honest, knowledgeable support tech this week about this very topic (among others). In essence there are two ring doorbell motion detection technologies - (1) the ring pro / elite and (2) everything that came before. My ring 2020 version falls into category 2. It has very good motion detection _across_ the range of view (eg. from left to right). It does not have good detection with motion which comes right at it. It has something to do with heat detection. There is less variance in heat when a body is coming straight on. (Ring : If I am misrepresenting this _please_ correct me). This functionality is different in the newer technology devices. You (and I) may not like it but my doorbell is working 100% as designed. I have come to the view I will be happy if the device acts as a decent video/audio doorbell (which I still need to put to its paces) and if I enable motion at some point and it 'happens' to capture something important - that is simply luck. Scout's honor - that is what I understood I was being told.

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  14-01-2021 08:33:07

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  CthePrez

  Thank you for the information you provided, that's very helpful information to know, and I wish that Ring were more up-front and quick to provide this kind of information. Unfortunately, it sound like the best and most brutally honest summary of this response is: This is a design flaw. The camera does not operate as advertised, but it does operate as designed.

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  14-01-2021 08:38:33

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  charlies

  _Please_ don't take my word for it. Someone from ring should confirm (ideally here) that I properly understood what I was being told. (I am an old man :-))

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  14-01-2021 08:46:27

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  Iseeu2

  Having the exact same problem. Packages dropped off at night do not set off motion detection even when the driver takes a picture with a flash. My Amcrest security camera catches it all. Mean while a truck or 3ven a small cat during the day triggers the motion alarm. My original Ring worked fine. Ring Pro 3 doesn't. Don't you test your products?

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  04-02-2021 03:40:44

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  PaulaBer

  Just jumping on the bandwagon here, its not motion issues. Its specific Fedex, UPS and Amazon delivery drivers at my location. Mostly I would just like one to post anonymously somewhere to explain why they do this.

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  24-02-2021 03:41:04

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  ralphvjr

  Why does Amazon deliveries never get recorded by my Ring doorbell? I have personally watched 100’s of deliveries to my porch not get recorded by my Ring. When I go retrieve my package it records me and notifies me immediately. False advertising by Ring and Amazon is jamming the Ring from recording and notifying me. I read this is very common and there’s zero way this is a problem with my Ring device only!

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  31-03-2021 04:55:06

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