Responses (24)

T

Teridactyl

I have the same problem with UPS. I find it very frustrating and somewhat suspicious. It’s like they are wearing a Harry Potter cloak of invisibility cape when they come to the door. I never get a recorded video of any UPS delivery. Just an email later on saying the package was delivered. It’s very sneaky and I don’t know why! This is not good for UPS because if a package is mis-delivered there’s no video record of them delivering the package to my address ???‍♀️ I have also noticed my wifi will cut out and then come back. I caught a UPS driver coming to the door by luck one day bc there was no notification of movement and I saw my WiFi on my phone was off. Are they jamming the signal to avoid detection? It only happens with UPS.

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23-07-2020 18:24:55

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V

VJones

It’s the opposite with me. It’s been FedEx.

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23-07-2020 23:22:55

G

Gerr

I just had 4 large heavy packages delivered to my front door this week. They could not have been thrown. Delivery person had to walk down 100 ft driveway. One UPS and 3 FEDEX(Amazon). None were recorded. All other movement recorded normally on Ring Doorbell 2. They must be carrying wifi block

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12-08-2020 22:23:56

C
CobraTrooper
As already noted this is a signal jammer used to jam wifi Fedex, UPS, even USPS will use them, Fedex will use unmarked shipping trucks and when they come to my house, all my wifi ring cams go out but my routed wired security cam still catches him/her stepping out to toss the packages and bolt. I would report these findings to the companies but all they do is throw the worker under the bus claiming it was them which is pretty scummy but not unexpected with mail companies. No real way yet to jam the jammer yet either, you can get detctors which is good just to warn you somthing is up but outside of a hardline security cam you wont be able to stop this.
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18-08-2020 19:19:16
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G

GeorgeRP

I found my missing delivery videos for my Ring doorbell. Mine was in "Ring" notifications, not "Motion" notifications. So look under your "Ring" notifications for your missing videos.

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01-09-2020 10:57:10

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VJones

Hi! Yes, I have missed rings in my notification, but those were from people that actually rang the doorbell. My challenge has been deliverers not ringing the doorbell and they’re not being captured on the video. Thanks, though. :)

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01-09-2020 17:59:19

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KyleRing

I’ve had ring for over a year. Nothing has changed with my setup. I previously got ring notifications and recordings for USPS, FedEx, UPS and no longer get them. It tracks everyone else. I’m certain when Ring rolled out their ability to detect people, they updated their software to not record those

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03-09-2020 13:01:20

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Gerr

I don't know how Ring could automatically discriminate fedex, ups, usps rings or movement from all other visitors. Something is very wrong and probably illegal. Ring needs to disclose and let customers know exactly what is happening. The Ring security system is being compromised and leaving us a

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03-09-2020 23:36:12

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Gerr

My system setup has been checked and verified. My Ring Doorbell 2 works perfectly recording all appropriate movement EXCEPT for Fedex and UPS deliveries. It is very difficult to reach Ring Support by phone, and my hearing disability makes phone conversation almost impossible. Please please forward

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04-09-2020 23:13:17

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HomerG

Very odd that Ring has not addressed this issue. This seems to be a reoccurring issue. I have had packages delivered many times over the past 3 months and nothing is picked up on my Ring doorbell 2. It's like I watched my video over and over one second no box on porch the next bam there it is. It seems to be UPS and FedX but then what else are we missing with this product hmm... I see where some Ring Representatives have chimed in on this thread to push blame to operator error or do this or that. I do believe that Ring needs to step up and get this issue fixed or I see class action lawsuits coming down the road. I do know I purchased my doorbell for safety and to protect from theives. If anyone knows a fix please send info!

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05-09-2020 02:05:16

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R

RickP

I agree! I have the same issue and wrote here back in April about it. To see how this thread has continued with no real solution is disgusting. The responses from Ring are condescending and wrong! I think it is time to start a class action suit. I’m going to talk to a lawyer on Tuesday.

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06-09-2020 14:37:52

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Gerr

Ring has obviously not been very forthcoming and we absolutely need to get some kind of action. Looks like we need to get lawyers involved.

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06-09-2020 17:21:48

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jjastro

I'm beginning to wonder if the last firmware changed something that made it suseptable to beinng blocked by the scanning/signature device these guys alaways have with them or in their truck. Kind of makes sense. A firmware rollback would confirm this. Come on Ring, nothing to lose here. Mistakes

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06-09-2020 18:02:13

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Gerr

Surprise! I just got a Fedex delivery 10 minutes ago and video was recorded. No attempt was made to ring doorbell. I wonder what has changed? This is first video of any delivery this year. Maybe Ring "fixed" the problem?

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15-09-2020 21:13:42

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debipo

Doubt it; I've had my Ring Doorbell for years and inspite of trying different settings, it has always been unreliable. The audio is bad, too. About a year ago, it stopped allowing me to hear people at the door. They can hear me but I cannot hear them. I've reset and checked all the permissions

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16-09-2020 02:40:51

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Cindyy22

Same thing happened with me & my sis delivery, the package was there but the delivery guy didn't show up on the cam. What is fed ex hiding??

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29-09-2020 00:00:34

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R

randy

I have started to replace Ring with Wyze. They at least can catch all motion and record. Gave up on my Ring Doorbell. Just sorry I purchased a full Ring setup, that I am now replacing.

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29-09-2020 12:30:01

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MarkP1

This is pretty unbelievable that RING doesn't know what's going on here after all these posts. Mine did not record a FedEx delivery yesterday and had worked fine for ALL deliveries until just recently, but all other motion is recorded just fine. If these drivers are using jammers, you would think RI

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29-09-2020 14:16:46

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SheRa20

I got the ring because last week two boxes were “delivered” at 2:12 pm by USPS but not in front of my door when I opened it. There were two other packages that were “delivered” at 2:29 pm. I placed a report to USPS which I have not heard back from. In any event I thought why not get the Ring to miti

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17-10-2020 11:17:05

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HomerG

SheRa20 I was thinking the same thing if drivers can scramble the signal then who to say that the common thief can not purchase the same device from Amazon. Which leads me into who actually own Ring I am not 100% sure but my research leads me to believe that Amazon purchase Ring in 2018 but I am n

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17-10-2020 14:41:04

G

Gerr

Another fedex delivery at my front door yesterday. Again no notice or record by my Ring Doorbell2. Ring is either negligent or incompetent or complicit. No excuse for not resolving issue after all this time and all the complaints.

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18-10-2020 00:23:02