Ring Video Doorbell

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G
Motion notifications get disabled all the time

I have a ring door view bell for a month, and I use the iPhone app. I have a recurrent issue: the motion notification switch in the app goes off by itself randomly, and then I don’t receive notifications until I notice it and switch it on. This is not a camera issue, since the motion events are recorded properly in the cloud. It seems an app bug. I am the only person using the app, I’m sure it’s not switched off by someone else. I have triple checked that I have no schedules set for disabled notifications. I contacted the support, they just told me to remove the app and reinstall it. It seemed to work for about one week, then the issue came back. Am I the only one having this bug? This defeats the purpose of the cam as my primary use is to be notified of suspicious activity in front of my door...

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16-01-2020 15:47:59

Responses (2)

  • G

    Proof! [https://share.icloud.com/photos/0jcK2KTo2ABEs5ofz77WlgSPA](https://share.icloud.com/photos/0jcK2KTo2ABEs5ofz77WlgSPA) It seems that restarting the app does indeed reset the notification button. This is an app bug. How do I escalate this as a bug report? If I call the support they tell me to reinstall the app...

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    16-01-2020 20:01:26

      G

      Hi, Any idea on this issue? How may I report app bugs?

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      17-01-2020 20:08:59

  • A

    I’m having the same issue after a month of working properly. I was planning on adding more devices but this is discouraging. I’m going to delete the app and re-install.

    0

    25-01-2020 16:08:00

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