Motion notification fine but doorbell notifications only 50% of the time

Hi there, @GuyBunce! After checking further with our teams here, the notifications for Video Doorbells (motion and rings) should be operating as intended. When triggering a motion event and a ring event at the same time, both will attempt to notify. Often times you Video Doorbell will video the initiating event, and the notification of both will depend on connection and processing variables (wifi / mobile device).

In regards to the time between motion or ring event notifications, you should always be notified of an event being captured by your Video Doorbell, as long as the settings support this. Confirming your device alerts toggles and motion settings in the Ring app, will ensure for optimal detection. As for a physical ringing of the Doorbell, this should notify as long as there is not a recently initiated event in progress.

Check out our Community post about RSSI for tips on improving signal strength and communication from your Ring device. If these concerns persist, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.