Motion not picked up until person at front door

I’ve exhausted all the options I know to regain the sensitivity and detection I had before the update that added Advanced Motion Detection. Reinstalling and reconnecting to my network made no difference and no amount of changing the detection zones or sensitivity has made a difference. Where it once detected vehicles entering my driveway now it sometimes does not detect until a person is at the door.

Next step is to contact customer support.

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Try using a wireless device standing near the door bell. Run a speed test and watch a few youtube video (s) for a few minutes. Is there are buffering? Are you using other devices for the internet at the same time?

Same problem here, only installed it recently but it only starts recording when someone right at the front door, records fine as they walk back up the path but not much good just getting a back view of someone, have tried everything to try to get motion picked up when someone walking towards the door but nothing works, had it installed for security but need to have face filmed not just the back.

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Hi neighbors. Inconsistent Motion is going to be dependent on the settings you have enabled on your Ring Doorbell. Things like Motion Zones, Motion Frequency, Mounting/Placement and your specific environment are all factors that will ultimately determine how your Ring Doorbell works for you. A Ring Doorbell mounted at an improper height/angle could put what you are trying to capture outside of the optimal motion detection zone. I would recommend adjusting these settings to see what works best for you.

It is also important to note that things like your RSSI and wifi interference can also contribute to intermittent/inconsistent motion detection. If this is the case, rebooting your internet router may improve your concern.

In the event that you’ve tried all these suggestions to no avail, it would be best to contact our support team so they can dive deeper into this for you and find a solution. Please give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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I have the same problem been through three different brand new ring pro doorbell units. This is ridiculous I wish I could return all my units and got too google nest. I spent alot of money with Ring for it not to work smh

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I have the same problem. Nothing is picked up or recorded approaching. Once on my porch the recording begins of them leaving. If someone exits my house from the inside , it is recorded immediately. I have seen Ring mention more than a few times: this is dependent on your settings etc. Can someone at Ring recommend the most Basic Settings where this should pick up everything so that we can test?

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That’s the same issue I’m having. It record as soon as someone exit the front door, but doesn’t record when someone approached the door. It only record when they are leaving, which is useless.
I tried every troubleshoot in this thread and my RSSI is -37.

Same here. This thing is a POS and waste of money. It never picks up any movement other than me going in and out or if someone specifically rings the doorbell. Other than that, never picks up any deliveries, no one. Someone could totally steal packages off my step and I would never know who it was because the ring video does not sense or record, which defeats the purpose of having it in the first place! But it senses me going in and out which I don’t need and sometimes cars driving by but any delivery person could walk right up to the door and it does NOTHING! It’s as if all the delivery people have a blocking mechanism to prevent being recorded :woman_shrugging:t3:

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I have all my settings as stated and guess what? This is not a solution because it originally used to work just fine and then all of a sudden it just stopped picking up sensing delivery drivers at my house and now it doesn’t even pick up the mailman when it used to and I didn’t do anything to change the settings. Soooo?? :woman_shrugging:t3:

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Same thing is happening to our Ring doorbell and driveway camera. I’ve read all suggestions and watched YouTube videos. I am still having issues.

I have come to the conclusion this has given me/my family false sense of security. If anything was to happen, there would no way to identify or try to locate anyone. By the back of their head leaving or a blurry image of them driving away. Disappointed!

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Having the exact same issue… The Ring doorbell does not notify me of someone until a few seconds after they have already stepped in front of the camera by a few inches. Last night it went off at 11 pm, so I thought it might be an intruder. The device did not notify me until there was no longer anyone there if there ever was to begin with. This device is too much of a security concern and not helpful at all. Judging by how many people here have commented with their concerns not being addressed in a realistic manner other than being told to contact support, I don’t see a reason to not go with a competitor now. I’ll probably never buy a Ring product again and will likely advocate for friends to stay away as well.

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Same for me. I have adjusted motion sensitivity as well as the motion zone, but my camera still only picks up people as they are leaving. Just now UPS dropped off a package and I got a motion alert (and recording) of the van driving away. Nothing from the van arriving, the driver coming up the steps and dropping off the package, or returning to his truck. Just ridiculous.

It will record cats on my porch railing and every car zooming past (even though I have the motion zone set only for the porch and front yard area), but absolutely never what I actually need it to record. Very frustrating.

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I just bought and installed the new ring doorbell, got it at Costco. I looked up the problems I’m having and alas, they’re outrageously common. Everything others are saying, regarding not receiving motion alerts for folks coming onto the property and only receiving alerts for cars going by and myself leaving, is happening in my case as well. This makes the product pretty much useless, and in no way covers what’s advertised.

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I have the same problem. I have corrected everything that was suggested.
I only see the first step into my porch, then the back of their heads.

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Me too!! I get the back of peoples heads.

I’ve been having the exact same problem!
I’ve had the device for almost 2 years and it worked fine until the upgraded interface. VERY frustrated that apparently Ring has not fixed this.
It gets triggered by things far away, but when people come near my door, it does not turn on until too late and I see the back of their heads walking away.
It’s rendering my device useless for security. I have the Ring Peephole version. I have a strong wifi signal and it’s set to be as sensitive as possible.

RING, it’s time to fix this programming problem.

Exact same issue here. Ring 2. Have had it for a few years. I can’t remember if it did this that long ago but for the past 2 years at least it’s doing the exact same thing as everyone else here is experiencing.

We have a backyard camera too. Had someone come into our yard and it didn’t detect them until they were about 10 feet from the camera and they grabbed my power sprayer sitting next to our house and ran. It caught only a glimpse of his face because of this exact problem, delayed recording when a person is in plain sight coming towards the camera.

I’ve been thinking about ditching them for another brand, it’s quite ridiculous how many have the same issue. It’s clearly not an isolated issue.

What’s it take for someone at Ring to actually fix an issue?

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Inconsistent Motion is going to be dependent on the settings you have enabled on your Ring Doorbell. Things like Motion Zones , Motion Frequency , Mounting/Placement and your specific environment are all factors that will ultimately determine how your Ring Doorbell works for you. A Ring Doorbell mounted at an improper height/angle could put what you are trying to capture outside of the optimal motion detection zone. I would recommend adjusting these settings to see what works best for you.

It is also important to note that things like your RSSI and wifi interference can also contribute to intermittent/inconsistent motion detection. If this is the case, rebooting your internet router may improve your concern.

In the event that you’ve tried all these suggestions to no avail, it would be best to contact our support team so they can dive deeper into this for you and find a solution. Please give our support team a call at one of the numbers available here.

1 Like