Hey neighbors! Could you share a video example of this happening? Also, does this seem to happen all the time (if you test this by going outside towards the street and walking up) or just every once in awhile?

This appears to be happening all of the time. Here's the link to a video (hopefully I've done it correctly) [https://ring.com/share/6818862766924734378](https://ring.com/share/6818862766924734378 "Late detection of people")

@Spike1 Thank you so much for that video! It definitely looks like you should have an additional couple seconds of what was happening as the delivery man walked up. A couple things to note on this. It seems the wall to the right may be inhibiting the motion detection, as that is just a still picture most of the time, unless someone were to walk over to the wall. Could you test out your motion detection when you turn off this zone? You will turn off the zone through the motion settings! After doing this, see if this helps out when people are walking up to the Doorbell. Please note that you may be running into concerns of people that are coming up from the right side of your Doorbell's view, from where the wall is blocking, and it's possible that they walk up fast enough/cut in from that side by from the front of your car, only leaving fractions of a second for them to get to your Doorbell, since this is the way your driveway is set up! Another thing to note is the new features that we have. Motion verification was created to help with motion events actually being recorded or not, if it was deemed that it wasn't an actual motion, it is not recorded. This could in turn slow down the recording start time, as the device now needs a second or two to process if the event of motion is an event to be recorded. I would say test how your motion detection is with this off! It's possible turning this off may also help. Last thing that I would note here is your RSSI. If you have a RSSI number that is slightly higher, it means your camera is having a harder time connecting to your home wifi network to record and process the videos, which could result in video cutoffs, stuttering, or poor video/audio quality. This latter doesn't seem like it should be quite a concern for you, but I do note that it looks like you have a brick home, which the connection the Doorbell has become weaker the stronger of materials that are in between that and the wifi access point it's connected to. Hope this helps! :)

I have tried all of your suggestions which haven't improved the recordings and they still miss the beginning of the approach. It's very good at recording people walking away from the door but not very good at capturing them walking up to the door. Even when a person is eventually picked up the image appears dark at the start as if the camera is waking up which also prevents a clear picture. Another issue is that if a person leaves the property and somebody else arrives immediately afterwards the camera does not record the person arriving. It's as if the camera has shut down for a set time at the end of the recording. All in all I have to say that I'm not very impressed with this camera and am thinking of returning it.

@Spike1 Have you adjusted your [motion frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) at all? This may be the missing key to the puzzle because if your motion frequency is at standard, please switch this over to frequent! By default, all Doorbells and Cams are put at standard to help with battery life, but frequent is an option because, if motion is still being detected, or detected right after one motion event just happened, then the device will continue to run and record another event for you. On standard, it will have a small "cooldown" time period to ween out excessive motion. If you don't mind giving that a try for me, and if all else still fails, please reach out to my support team over the phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) to go over the situation with them!

Same problem here, only installed it recently but it only starts recording when someone right at the front door, records fine as they walk back up the path but not much good just getting a back view of someone, have tried everything to try to get motion picked up when someone walking towards the door but nothing works, had it installed for security but need to have face filmed not just the back.

I have all my settings as stated and guess what? This is not a solution because it originally used to work just fine and then all of a sudden it just stopped picking up sensing delivery drivers at my house and now it doesn’t even pick up the mailman when it used to and I didn’t do anything to change the settings. Soooo?? 🤷🏼‍♀️

That’s the same issue I’m having. It record as soon as someone exit the front door, but doesn’t record when someone approached the door. It only record when they are leaving, which is useless. I tried every troubleshoot in this thread and my RSSI is -37.