Ring Video Doorbell
Motion not picked up until person at front door
I have my Ring Doorbell 2 mounted pointing straight out from my door towards my front drive and ultimately the street and drive goes on for about 110 feet so cars passing at the end of the drive are not a problem for motion detection. I have the app set to pick up movement at 30 feet or more, motion verification enabled, motion zone set at maximum and all three zones set to on and people only mode switched on. However, motion is not detected until the person is at the front door and when that person leaves, basically only recording a small facial section and the back of the visitor. This is not what the Doorbell was bought for and if it doesn't pick up people approaching it is basically useless. Is there anything further that needs doing to correct this?
63513 •
5 •
48 •
23-04-2020 11:53:43
Responses (17)
- S
This appears to be happening all of the time. Here's the link to a video (hopefully I've done it correctly) [https://ring.com/share/6818862766924734378](https://ring.com/share/6818862766924734378 "Late detection of people")
•2
24-04-2020 12:17:51
SI have tried all of your suggestions which haven't improved the recordings and they still miss the beginning of the approach. It's very good at recording people walking away from the door but not very good at capturing them walking up to the door. Even when a person is eventually picked up the image appears dark at the start as if the camera is waking up which also prevents a clear picture. Another issue is that if a person leaves the property and somebody else arrives immediately afterwards the camera does not record the person arriving. It's as if the camera has shut down for a set time at the end of the recording. All in all I have to say that I'm not very impressed with this camera and am thinking of returning it.
•6
26-04-2020 10:39:11
S@Cappy - I'm not sure if this has totally rectified the problem yet, but have you checked your RSSI number in the app under devices\>doorbells\>device health\>signal strength? I had an RSSI of -62. A lower -number is a better signal strength and I have just placed a wi-fi extender (not a ring chime extender) to within about 10 feet of the doorbell with no brickwork between the extender and the doorbell and now have an RSSI of -40. Hopefully, this will help and the recording will start earlier, but I will have to run a few tests to see.
•1
27-04-2020 05:03:37
SI have this same issue. The ring doesn't pick up people until they are about 7-8 feet away. This happens all of the time. My RSSI is -46 My ring is on a front porch. I have three steps up from ground level. It will pick up cars on my street all day long (approximately 35 feet away), but it won't pick up a person walking up until they step on the bottom step. I bought the wedge kit. Put two wedges on it to make it face at a downward angle. This made it worse. All of my motion zones are on. Motion sensitivity is set to max. Motion verification is off. Motion setting is set to frequent. Based upon my experience, I would not recommend this device to anyone and would return it if I possibly could. I've spent too much money on this system for it to not work as advertised.
•3
11-10-2020 07:57:36
G> I have the same issue. I have been a loyal fan of Ring for years but this is disappointing. And I'm getting tired of upgrading. > > > > > > > @SDB wrote: > > > > I have this same issue. The ring doesn't pick up people until they are about 7-8 feet away. This happens all of the time. > > > > > > > > My RSSI is -46 > > > > > > > > My ring is on a front porch. I have three steps up from ground level. > > > > > > > > It will pick up cars on my street all day long (approximately 35 feet away), but it won't pick up a person walking up until they step on the bottom step. > > > > > > > > I bought the wedge kit. Put two wedges on it to make it face at a downward angle. This made it worse. > > > > > > > > All of my motion zones are on. > > > > > > > > Motion sensitivity is set to max. > > > > > > > > Motion verification is off. > > > > > > > > Motion setting is set to frequent. > > > > > > > > Based upon my experience, I would not recommend this device to anyone and would return it if I possibly could. I've spent too much money on this system for it to not work as advertised. > > @SDB wrote: > > I have this same issue. The ring doesn't pick up people until they are about 7-8 feet away. This happens all of the time. > > > > My RSSI is -46 > > > > My ring is on a front porch. I have three steps up from ground level. > > > > It will pick up cars on my street all day long (approximately 35 feet away), but it won't pick up a person walking up until they step on the bottom step. > > > > I bought the wedge kit. Put two wedges on it to make it face at a downward angle. This made it worse. > > > > All of my motion zones are on. > > > > Motion sensitivity is set to max. > > > > Motion verification is off. > > > > Motion setting is set to frequent. > > > > Based upon my experience, I would not recommend this device to anyone and would return it if I possibly could. I've spent too much money on this system for it to not work as advertised.
•1
13-10-2020 02:08:57
- C
Try using a wireless device standing near the door bell. Run a speed test and watch a few youtube video (s) for a few minutes. Is there are buffering? Are you using other devices for the internet at the same time?
•0
17-01-2021 08:46:53
•
VSame problem here, only installed it recently but it only starts recording when someone right at the front door, records fine as they walk back up the path but not much good just getting a back view of someone, have tried everything to try to get motion picked up when someone walking towards the door but nothing works, had it installed for security but need to have face filmed not just the back.
•2
24-02-2021 09:52:39
- T
Hi neighbors. Inconsistent Motion is going to be dependent on the settings you have enabled on your Ring Doorbell. Things like [Motion Zones](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965), [Motion Frequency](https://community.ring.com/t/how-to-set-your-motion-frequency/4237), [Mounting/Placement](https://support.ring.com/hc/en-us/articles/115002548086-Proper-Positioning-for-your-Ring-Video-Doorbell) and your specific environment are all factors that will ultimately determine how your Ring Doorbell works for you. A Ring Doorbell mounted at an improper height/angle could put what you are trying to capture outside of the optimal motion detection zone. I would recommend adjusting these settings to see what works best for you. It is also important to note that things like your [RSSI ](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) and [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221) can also contribute to intermittent/inconsistent motion detection. If this is the case, rebooting your internet router may improve your concern. In the event that you’ve tried all these suggestions to no avail, it would be best to contact our support team so they can dive deeper into this for you and find a solution. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•1
26-02-2021 07:04:02
•
TI have all my settings as stated and guess what? This is not a solution because it originally used to work just fine and then all of a sudden it just stopped picking up sensing delivery drivers at my house and now it doesn’t even pick up the mailman when it used to and I didn’t do anything to change the settings. Soooo?? 🤷🏼♀️
•3
27-08-2021 04:00:01
- M
I have the same problem. Nothing is picked up or recorded approaching. Once on my porch the recording begins of them leaving. If someone exits my house from the inside , it is recorded immediately. I have seen Ring mention more than a few times: this is dependent on your settings etc. Can someone at Ring recommend the most Basic Settings where this should pick up everything so that we can test?
•1
13-06-2021 10:52:34
•
- T
Same here. This thing is a POS and waste of money. It never picks up any movement other than me going in and out or if someone specifically rings the doorbell. Other than that, never picks up any deliveries, no one. Someone could totally steal packages off my step and I would never know who it was because the ring video does not sense or record, which defeats the purpose of having it in the first place! But it senses me going in and out which I don’t need and sometimes cars driving by but any delivery person could walk right up to the door and it does NOTHING! It’s as if all the delivery people have a blocking mechanism to prevent being recorded 🤷🏼♀️
•3
27-08-2021 03:57:02
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Cappy
I have the same problem. I wish somebody had an answer for us.
3
23-04-2020 06:50:53
•