Motion not picked up until person at front door
I have my Ring Doorbell 2 mounted pointing straight out from my door towards my front drive and ultimately the street and drive goes on for about 110 feet so cars passing at the end of the drive are not a problem for motion detection. I have the app set to pick up movement at 30 feet or more, motion verification enabled, motion zone set at maximum and all three zones set to on and people only mode switched on. However, motion is not detected until the person is at the front door and when that person leaves, basically only recording a small facial section and the back of the visitor. This is not what the Doorbell was bought for and if it doesn't pick up people approaching it is basically useless. Is there anything further that needs doing to correct this?
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23-04-2020 11:53:43
Responses (19)
- C
Hey neighbors! Could you share a video example of this happening? Also, does this seem to happen all the time (if you test this by going outside towards the street and walking up) or just every once in awhile?
•0
23-04-2020 09:36:58
SThis appears to be happening all of the time. Here's the link to a video (hopefully I've done it correctly) [https://ring.com/share/6818862766924734378](https://ring.com/share/6818862766924734378 "Late detection of people")
•2
24-04-2020 12:17:51
C@Spike1 Thank you so much for that video! It definitely looks like you should have an additional couple seconds of what was happening as the delivery man walked up. A couple things to note on this. It seems the wall to the right may be inhibiting the motion detection, as that is just a still picture most of the time, unless someone were to walk over to the wall. Could you test out your motion detection when you turn off this zone? You will turn off the zone through the motion settings! After doing this, see if this helps out when people are walking up to the Doorbell. Please note that you may be running into concerns of people that are coming up from the right side of your Doorbell's view, from where the wall is blocking, and it's possible that they walk up fast enough/cut in from that side by from the front of your car, only leaving fractions of a second for them to get to your Doorbell, since this is the way your driveway is set up! Another thing to note is the new features that we have. Motion verification was created to help with motion events actually being recorded or not, if it was deemed that it wasn't an actual motion, it is not recorded. This could in turn slow down the recording start time, as the device now needs a second or two to process if the event of motion is an event to be recorded. I would say test how your motion detection is with this off! It's possible turning this off may also help. Last thing that I would note here is your RSSI. If you have a RSSI number that is slightly higher, it means your camera is having a harder time connecting to your home wifi network to record and process the videos, which could result in video cutoffs, stuttering, or poor video/audio quality. This latter doesn't seem like it should be quite a concern for you, but I do note that it looks like you have a brick home, which the connection the Doorbell has become weaker the stronger of materials that are in between that and the wifi access point it's connected to. Hope this helps! :)
•0
24-04-2020 05:00:13
SI have tried all of your suggestions which haven't improved the recordings and they still miss the beginning of the approach. It's very good at recording people walking away from the door but not very good at capturing them walking up to the door. Even when a person is eventually picked up the image appears dark at the start as if the camera is waking up which also prevents a clear picture. Another issue is that if a person leaves the property and somebody else arrives immediately afterwards the camera does not record the person arriving. It's as if the camera has shut down for a set time at the end of the recording. All in all I have to say that I'm not very impressed with this camera and am thinking of returning it.
•6
26-04-2020 10:39:11
C@Spike1 Have you adjusted your [motion frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) at all? This may be the missing key to the puzzle because if your motion frequency is at standard, please switch this over to frequent! By default, all Doorbells and Cams are put at standard to help with battery life, but frequent is an option because, if motion is still being detected, or detected right after one motion event just happened, then the device will continue to run and record another event for you. On standard, it will have a small "cooldown" time period to ween out excessive motion. If you don't mind giving that a try for me, and if all else still fails, please reach out to my support team over the phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) to go over the situation with them!
•1
27-04-2020 05:01:07
- C
Try using a wireless device standing near the door bell. Run a speed test and watch a few youtube video (s) for a few minutes. Is there are buffering? Are you using other devices for the internet at the same time?
•0
17-01-2021 08:46:53
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VSame problem here, only installed it recently but it only starts recording when someone right at the front door, records fine as they walk back up the path but not much good just getting a back view of someone, have tried everything to try to get motion picked up when someone walking towards the door but nothing works, had it installed for security but need to have face filmed not just the back.
•2
24-02-2021 09:52:39
- T
Hi neighbors. Inconsistent Motion is going to be dependent on the settings you have enabled on your Ring Doorbell. Things like [Motion Zones](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965), [Motion Frequency](https://community.ring.com/t/how-to-set-your-motion-frequency/4237), [Mounting/Placement](https://support.ring.com/hc/en-us/articles/115002548086-Proper-Positioning-for-your-Ring-Video-Doorbell) and your specific environment are all factors that will ultimately determine how your Ring Doorbell works for you. A Ring Doorbell mounted at an improper height/angle could put what you are trying to capture outside of the optimal motion detection zone. I would recommend adjusting these settings to see what works best for you. It is also important to note that things like your [RSSI ](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) and [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221) can also contribute to intermittent/inconsistent motion detection. If this is the case, rebooting your internet router may improve your concern. In the event that you’ve tried all these suggestions to no avail, it would be best to contact our support team so they can dive deeper into this for you and find a solution. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•1
26-02-2021 07:04:02
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TI have all my settings as stated and guess what? This is not a solution because it originally used to work just fine and then all of a sudden it just stopped picking up sensing delivery drivers at my house and now it doesn’t even pick up the mailman when it used to and I didn’t do anything to change the settings. Soooo?? 🤷🏼♀️
•3
27-08-2021 04:00:01
- M
I have the same problem. Nothing is picked up or recorded approaching. Once on my porch the recording begins of them leaving. If someone exits my house from the inside , it is recorded immediately. I have seen Ring mention more than a few times: this is dependent on your settings etc. Can someone at Ring recommend the most Basic Settings where this should pick up everything so that we can test?
•1
13-06-2021 10:52:34
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- T
Same here. This thing is a POS and waste of money. It never picks up any movement other than me going in and out or if someone specifically rings the doorbell. Other than that, never picks up any deliveries, no one. Someone could totally steal packages off my step and I would never know who it was because the ring video does not sense or record, which defeats the purpose of having it in the first place! But it senses me going in and out which I don’t need and sometimes cars driving by but any delivery person could walk right up to the door and it does NOTHING! It’s as if all the delivery people have a blocking mechanism to prevent being recorded 🤷🏼♀️
•3
27-08-2021 03:57:02
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Cappy
I have the same problem. I wish somebody had an answer for us.
3
23-04-2020 06:50:53
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