Motion not picked up until person at front door

Hi neighbors. Inconsistent Motion is going to be dependent on the settings you have enabled on your Ring Doorbell. Things like Motion Zones, Motion Frequency, Mounting/Placement and your specific environment are all factors that will ultimately determine how your Ring Doorbell works for you. A Ring Doorbell mounted at an improper height/angle could put what you are trying to capture outside of the optimal motion detection zone. I would recommend adjusting these settings to see what works best for you.

It is also important to note that things like your RSSI and wifi interference can also contribute to intermittent/inconsistent motion detection. If this is the case, rebooting your internet router may improve your concern.

In the event that you’ve tried all these suggestions to no avail, it would be best to contact our support team so they can dive deeper into this for you and find a solution. Please give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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