‎Motion not detecting troubleshoot needed

English

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

U

user39708

Motion not detecting troubleshoot needed

hardwired-security-cameras

troubleshooting

Hi! Can someone help troubleshoot why my outdoor stick up camera is not catching some very obvious motion. I have made sure the detection area includes it all and the sensitive is turned up. Only think I can think is too much of the house in the shot? Is it too high? Would the rotating stick up cam fix it? ![image|231x500](upload://qISKd6XUTASktTLnXjs8m13zcUO.jpeg)

305 •

0 •

17-03-2023 07:56:56

Responses (2)

J
Justin_Ring
Hi @user39708. Can you also share an image of how your Camera is mounted? The Camera needs to be mounted vertically, and the recommended height for installation is about 8–9 feet. Since you have adjusted your motion settings to the maximum, the next best thing to look into would be the positioning of the Camera. This Help Center [article](https://support.ring.com/hc/en-us/articles/360041664712-The-Security-Camera-Placement-Guide) will go over Camera placement.
0
•
20-03-2023 05:33:15
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
19-04-2023 05:33:52
•