Hi neighbors. Rest assured that our team is investigating and working to resolve the issue as soon as possible. When I have an update regarding this concern, I will make sure to post it here. Thank you for your time and patience. I will also be marking my response as a temporary solution so others can easily find this information.

This issue has been fixed in a recent update to the Ring app. Please check the app store on your phone to see if there’s an update available for the Ring app. Keep in mind that all app updates are released on a slow rollout. If you’re still having this concern after updating the app, please follow up with our support team so they can investigate further.

Hi @Dnell410. Can you please share a short screen recording demonstrating this behavior? Additionally, which version of the Ring app and iOS are you currently running? You can find the app version on the bottom of the menu in the app.

I’m unable to upload the screen recording due to size. I’m currently have app version XXXX on IOS version XXXX.

Also I talked to customer support and the suggestions that was made didn’t solve the issue.

I am also having this issue, but I have figured out a slight workaround when I just leave the app open in the background and not close it after setting the motion frequency to avoid background app refresh. This works for me on iPhone, but I’m not sure for Samsung/android devices. I hope this somewhat helps, as I hope ring will address and fix this issue.