Motion fault

Hi i have just brought a ring door was working fine until i charged it put it back on and now it not picking up any motion at all im not getting no alerts and ive gone threw every single bit of the app ive charged settings etc and still not working

Hi @user32119. To clarify, are you not seeing any motion detection in your Event History, or are you not receiving notifications for motions that do appear in your Event History?

Maybe you enabled smart alerts, i got the same issue with mine. When i disabled that one it worked.