Motion fault

Question

Hi i have just brought a ring door bell.it was working fine until i charged it put it back on and now it not picking up any motion at all im not getting no alerts and ive gone threw every single bit of the app ive charged settings etc and still not working

Caitlyn_Ring · Answer

Hi @user32119. To clarify, are you not seeing any motion detection in your Event History, or are you not receiving notifications for motions that do appear in your Event History?

Michel86 · Answer

Maybe you enabled smart alerts, i got the same issue with mine. When i disabled that one it worked.

Ring Video Doorbell

Motion fault

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