Ring Video Doorbell
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Motion disconnects my internet
Hello, I have an issue where whenever the doorbell(which is connected to the wifi) detects motion, my internet goes down for about a minute. Can anyone help with this? Thanks.
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26-08-2021 21:35:53
Responses (4)
- E
I'm having this same issue - did you ever figure out how to resolve, JohnSmith1?
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11-10-2022 14:43:48
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- E
I am having this issue, but I have no chime connected to my ring doorbell. Any other possible solutions? This is the only activity in the house that impacts my Wifi.
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11-10-2022 15:26:06
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- C
Hi @EPotterTX. It is likely due to a setting within your router that might be prioritizing the Video Doorbell over other connections on your network. There are no settings within the Ring app that would dictate how your wifi network performs, so I'd recommend following up with your internet service provider to review your settings and ensure that certain connections aren't being incorrectly prioritized over others, causing temporary disconnections.
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12-10-2022 18:36:47
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Caitlyn_Ring
Hi @JohnSmith1. That's odd, does your internet go down at any other point or is it only when motion is detected? The Ring Doorbell shouldn't be impacting the wifi like this at all, so it may be a setting on your router or within your network settings that needs to be adjusted. If this continues to happen, I would urge you to reach out to your internet service provider to see what may be going on.
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27-08-2021 18:53:16
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