Motion Detector False Alarms

I just installed a 2nd gen ring alarm system. Everything seems to be working as it should except the motion detector. It false alarms every couple of minutes when set for high detection, every five or ten minutes on medium, less often on low. I followed installation recommendations, nothing in the room that moves, no drapes, no pets, sensor nowhere near a window, heater vent, etc. I have factory reset the sensor, still same problem. Removed from system and reinstalled twice, no luck. The sensor detects legitimate movement. Looks to me like it’s defective, but since I purchased a bundle from Amazon there does not appear anyway for me to return it. So, is it broke???

Hello @Dale_S ,

It sounds like you’ve very busy and very thorough ‘covering all the bases’ as you try to get you Motion Detector operating normally. Since you did all these corrective actions . . . yeah it could be defective, and it’s on a warranty. Now it’s the time to telephone Ring Support. They will most likely make you repeat stuff that you already tried and they might have you try something you haven’t already tried. But probably in the end, they will send you a replacement, because your Motion Sensor is not acting normal at all.

You should telephone Ring Support for help and potential replacement:

Unfortunately, due to the Covid-19, their available hours have been changed also:

I hope this information is helpful to you. :slight_smile:

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