My door bell is only picking up when a person is leaving my door and does not pick up on approach ??
Hi @arcacia24. This Help Center article here goes over some great information on adjusting Motion Settings on your Ring Doorbell. I would also look over this Help Center article here to adjust the Motion Frequency. Let me know if you have any more questions.
Hello I’ve tried everything this us something that has only started in the last few weeks it used to puck up motion on approach but as previously saidurs knly puckjbg up as they actually press the bell
Hi @arcacia24, happy to chime in for Tom. What is the RSSI on your Doorbell’s device health screen? Sometimes a high RSSI can cause a delay in the Doorbell’s motion detection when picking up visitors. Additionally, would you mind sharing a screenshot of the Motion Zones you have set in your Ring App? I’d be happy to take a look and see if there are any solutions I can recommend. 