Ring Video Doorbell
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Motion detection
My door bell is only picking up when a person is leaving my door and does not pick up on approach ??
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23-08-2020 03:14:35
Responses (1)
- C
Hi @arcacia24, happy to chime in for Tom. What is the RSSI on your Doorbell's device health screen? Sometimes a high RSSI can cause a delay in the Doorbell's motion detection when picking up visitors. Additionally, would you mind sharing a screenshot of the Motion Zones you have set in your Ring App? I'd be happy to take a look and see if there are any solutions I can recommend. :)
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08-09-2020 21:40:22
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Tom_Ring
Hi @arcacia24. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) goes over some great information on adjusting Motion Settings on your Ring Doorbell. I would also look over this Help Center article [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to adjust the Motion Frequency. Let me know if you have any more questions.
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25-08-2020 20:46:10
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