Just noticed (on all of my Stick Up cams) that Motion detection zones have been reduced in size and no longer match live view. Looking at previous posts from people reporting the same issue, it appears that there are people on this forum who supposedly ‘represent’ Ring and say it is an ‘Intended’ feature. What absolute NONSENSE. Its clear to me that Ring have introduced a ‘change’ as this WAS NOT the case when I first purchased and installed the cameras . Ring seem happy to allow community members to continually report the issue and then choose to do simply nothing about it (other than ignore the complaints and then wait for 30 days of inactivity before closing the post). absolutely disgraceful way to treat people that have purchased a Ring product. Please resolve.
any response Ring ? I would appreciate your thoughts / comments on this
Hi @MarkB2908. As you’ve mentioned, Ring representatives, like myself, have already addressed this concern in other threads on this topic. The view that the devices have for Motion Zones is accurately reflected in the Ring app. The field of view for the camera is larger than the area of detection that our Motion Zones detect motion in. Thank you for your feedback on this.
I have had my 2 stick up cameras for around 8 months. Since installing them, the motion detection zones have changed. I bought one camera specifically for monitoring my car. It worked perfectly for several months, but something has changed. The detection zones screen no longer gives me the same field of view as it did before, and the camera does now not monitor my car. Can you please confirm that something has changed. You have avoided the question in the answers above. I understand the point being made (that the detection zone is smaller than the field of view), but the software has clearly changed in the last few months. The detection zone screen has changed shape, and reduced in field of view. What worked a few months ago, no longer does, rendering this device useless. Please confirm that the software has changed, rather than suggest it has just always been like this, as it evidentially has not or I would never have been able to set up the device to meet my needs in the first place. Why has this change been made?
I have had my 2 stick up cameras for around 8 months. Since installing them, the motion detection zones have changed. I bought one camera specifically for monitoring my car. It worked perfectly for several months, but something has changed. The detection zones screen no longer gives me the same field of view as it did before, and the camera does now not monitor my car. Can you please confirm that something has changed. You have avoided the question in the answers above. I understand the point being made (that the detection zone is smaller than the field of view), but the software has clearly changed in the last few months. The detection zone screen has changed shape, and reduced in field of view. What worked a few months ago, no longer does, rendering this device useless. Please confirm that the software has changed, rather than suggest it has just always been like this, as it evidentially has not or I would never have been able to set up the device to meet my needs in the first place. Why has this change been made?