Ring App
Motion detection notices but no sound alert happens
In my Device Settings/Alert Settings/App Alert Tones/Motion, I have a Sound selected and the Volume is up. When on the screen, if I change the Volume, the tone samples for that volume level. But in real life, when a motion happens, I only get the Drop Down message alert on the iPhone, but no sound alert. The Ring is recognizing motion, and providing an alert, just not an audible one. I've tried restarting the phone, logging out, then logging back in, yet no change. ideas?
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14-02-2020 01:51:32
Responses (19)
- K
I’m having the same problem can anyone please give me step by step on how to fix this
•1
15-08-2020 07:27:24
DI have the same problem with my new Video Doorbell (2020 Release). I'm using it with Sony Xperia 1ii. Doesn't anybody have a answer to this no sound problem yet?
•0
20-10-2020 03:08:38
DI solved the problem myself. I downloaded the Ring audio files from another user and installed them on my phone. Then I manually set the notification sounds for the Ring application from the phone settings.
•0
22-10-2020 10:32:04
BAfter working through all the suggestions above, and finding that none of them solved the issue, I FINALLY stumbled upon the problem: my Apple Watch Series 4 notifications. I simply opened the Watch app on my iPhone 7 Plus, and turned Notifications off for Ring. I immediately started getting audio alerts from my iPhone. I'd had the same problem with Messages a couple years ago (no iPhone audio alerts even though everything was set correctly to get them), and that problem required the same solution (turn off Watch Notifications off for that app). I'm not sure if this is an Apple design flaw, or a bug in either my iPhone 7 Plus or Apple Watch Series 4, but I've found no settings that permit both iPhone audio alerts and Apple Watch notifications.
•5
27-10-2020 11:02:18
- S
Yep, looks like turning off notifications for Ring on the Apple watch restores the motion ring tones.
•1
13-02-2021 11:55:50
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- K
I've been struggling with this issue since getting my Ring Doorbell 3, Surely you must be able to have it setup so you get the notification on the Phone and the watch, I'll try turning off the watch notifications and seeing if it works Rather annoying!
•1
10-03-2021 08:09:06
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- J
Thank goodness for the chat here. Yes I killed the notification on the Apple Watch and the alerts for motion and ring do all function properly. Many thanks
•2
07-04-2021 02:09:34
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dowder46
Exact same problem here. Did you ever get a satifactory answer?
0
29-04-2020 01:57:43
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