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Motion detection notices but no sound alert happens
In my Device Settings/Alert Settings/App Alert Tones/Motion, I have a Sound selected and the Volume is up. When on the screen, if I change the Volume, the tone samples for that volume level.But in real life, when a motion happens, I only get the Drop Down message alert on the iPhone, but no sound alert. The Ring is recognizing motion, and providing an alert, just not an audible one.I've tried restarting the phone, logging out, then logging back in, yet no change.ideas?
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14-02-2020 01:51:32
Responses (19)
- B
> @Angel\_Achelois wrote: > This still didn’t help any other adviseHello @Angel\_Achelois and [@dowder46](https://community.ring.com/t5/user/viewprofilepage/user-id/18701) and [@Knoenhim](https://community.ring.com/t5/user/viewprofilepage/user-id/84449) ,If you have selected the settings as [@RAmeeti](https://community.ring.com/t5/user/viewprofilepage/user-id/34096) did, then it sounds like you made all the correct selections in your Ring App, and yet you still do not get the App Alert Tones sounds ("Chirp Alerts" for alarm devices). Things to consider:- Sometimes, simply cycling the settings in the App from enable, to disable, and then back to enable, can sometimes clear this up. - Also it is possible that the Ring App is correctly configured your Ring App settings, and as [@Marley\_Ring](https://community.ring.com/t5/user/viewprofilepage/user-id/95) and [@Chelsea\_Ring](https://community.ring.com/t5/user/viewprofilepage/user-id/13823) posted earlier, that a smart-phone setting might be preventing the sounds. Insure your "Do Not Disturb" is not activated, and then also double-check the phone's setting by going to your phone's 'App Manager', and then select the Ring App there in your App Manager, to see if a phone setting is incorrectly preventing a sound notification.- Sometimes just logging out of the Ring App, and then power off your phone, and then restart your phone, and re-log back into the Ring App might clear this up.If this all doesn't correct your issue, I would telephone Ring Support for help:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope this information is helpful :)
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24-09-2020 14:54:49
- S
Yep, looks like turning off notifications for Ring on the Apple watch restores the motion ring tones.
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13-02-2021 23:55:50
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- K
I've been struggling with this issue since getting my Ring Doorbell 3, Surely you must be able to have it setup so you get the notification on the Phone and the watch, I'll try turning off the watch notifications and seeing if it worksRather annoying!
•1
10-03-2021 08:09:06
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- J
Thank goodness for the chat here. Yes I killed the notification on the Apple Watch and the alerts for motion and ring do all function properly. Many thanks
•2
07-04-2021 14:09:34
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dowder46
Exact same problem here. Did you ever get a satifactory answer?
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29-04-2020 13:57:43
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