Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
F
Motion detection not fully capturing motion zone
motion-detector
battery-video-doorbell
notifications

Hi all, I recently purchased the Ring Doorbell Gen 2 and have installed it as directed by the instructions etc. I have noticed my doorbell only detections motion mid-way through my motion zones, sometimes not even alerting me until the person is right up at the doorbell about to press the button. However, it did (up until installing the wedge) detect people outside the property and trigger when large vehicles passed. I have since changed the position of the doorbell (lowered it and put it on the alternative side of my door). I have also purchased and installed a 5 degree wedge kit to try and improve motion detection. I have tried the following but still the problem persists: Turning people only mode on and off for several days Turning the motion sensitivity up Re-positioned my motion zones Installed a 5degree wedge Turned off motion zone Turning the motion detection settings to frequent Changed the distance when setting the doorbell up Can anybody please advise me on what I can do to get my motion detection to work as soon as somebody enters my property? It seems a bit pointless to have the feature if it simply doesn't work until somebody stands directly in front of it.

2272

0

1

27-04-2021 03:32:16

Responses (5)

  • S

    hi this is a 100% the issues im having with a new ring 2020 release so i can say its not a you thing but i'm coming up the the end of the 30day free and not sure if to carry on with it and just use it as a doorbell if i cant get it to work whats the point and i also cant send it back because i'll be left with 5 hole's in my door lol so i hope its a software thing and not a hardware issues and they can push a patch or something

    0

    27-04-2021 06:56:45

      F

      I'm in the same boat, clearly. My 30 day trial ends today and I'm too debating on sending it back or subscribing and hoping it's a software thing. Sadly, I have 5 holes on the right hand side of my door where I first installed it before moving it to the left hand side to see if it helped, only to install a wedge kit today which only needs 2 drill holes... could have saved myself 10 holes just by installing it with the wedge in the first place. I really do hope, like you, that it's a software issue that gets patched, purely because of the hole issue and the fact I bought the doorbell for my elderly parents to feel more secure in their own home. So much for me and my good ideas!

      0

      27-04-2021 06:59:45

  • C

    Hi neighbors! Since everyone's home and environment are different, it may take some trial and error to find the placement and settings that help your Doorbell work best for you. I'd recommend checking out some tips on optimizing the motion detection for your Doorbell in our Community Post on the topic [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107). If the tips in there don't help you find a solution, you can reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

    0

    27-04-2021 09:02:33

    • O

      Same situation here: The Ring 2 Doorbell wired I found that things worked only for a few weeks, then deteriorated into a barely functions state. I have two problems with mine: 1. The app: motion notifications coming through even though I have a sleep plan setup (6am-9am weekdays). I still get notified on my mobile and the specified Alexa devices (Echo screen, Dot and the big one) 2. Physical: At the moment, the motion sensor has three zones slightly overlapping each other with sensitivity set to max, but the sensor is all but useless at this point. I'd be lucky to see the person out of the garden and half-way up the street before I get a notification (zones set to cover front yard with the gate about 10 feet away and the doorbell pointing right at it). The sensor seems to work when I stand for 4/5 seconds only a few feet away, on the left side of the doorbell. Very strange. Looks to me that it is a physical issue and that the sensors are just of poor quality. The features all worked perfectly for about a month then, just flopped, which is why I think that it is a build problem aka they cheaped-out on internal parts. All troubleshooting done - played with motion settings (pretty much all app settings): reset/re-paired device, re-mounted doorbell at alt angles, uninstalled app, gave doorbell static IP in router, tried on pretty much all wireless frequencies etc. etc., was on with Ring tech for over an hour going through the exact steps I had been through 100 times already and the performance is the same - poor. Is there any update on this? Are they just poor devices?

      0

      04-04-2022 08:38:44

      • O

        Same situation here: The Ring 2 Doorbell wired I found that things worked only for a few weeks, then deteriorated into a barely functions state. I have two problems with mine: 1. The app: motion notifications coming through even though I have a sleep plan setup (6am-9am weekdays). I still get notified on my mobile and the specified Alexa devices (Echo screen, Dot and the big one) 2. Physical: At the moment, the motion sensor has three zones slightly overlapping each other with sensitivity set to max, but the sensor is all but useless at this point. I'd be lucky to see the person out of the garden and half-way up the street before I get a notification (zones set to cover front yard with the gate about 10 feet away and the doorbell pointing right at it). The sensor seems to work when I stand for 4/5 seconds only a few feet away, on the left side of the doorbell. Very strange. Looks to me that it is a physical issue and that the sensors are just of poor quality. The features all worked perfectly for about a month then, just flopped, which is why I think that it is a build problem aka they cheaped-out on internal parts. All troubleshooting done - played with motion settings (pretty much all app settings): reset/re-paired device, re-mounted doorbell at alt angles, uninstalled app, gave doorbell static IP in router, tried on pretty much all wireless frequencies etc. etc., was on with Ring tech for over an hour going through the exact steps I had been through 100 times already and the performance is the same - poor. Is there any update on this? Are they just poor devices?

        0

        04-04-2022 08:38:44

        • O

          Same situation here: The Ring 2 Doorbell, wired, 5 months old I found that things worked only for a few weeks, then deteriorated into a barely functions state. I have two problems with mine: 1. The app: motion notifications coming through even though I have a sleep plan setup (6am-9am weekdays). I still get notified on my mobile and the specified Alexa devices (Echo screen, Dot and the big one) 2. Physical: At the moment, the motion sensor has three zones slightly overlapping each other wih sensitivity set to max, but the sensor is all but useless at this point. I'd be lucky to see the person out of the garden and half-way up the street before I get a notification (zones set to cover front yard with the gate about 10 feet away and the doorbell pointing directly at it). The sensor seems to work when I stand for 4/5 seconds only a few feet away, on the left side of the doorbell. Looks to me that it is a physical issue and that the sensors are just of poor quality. The features all worked perfectly for about a month then just flopped, which is why I think that it is a build problem aka they cheaped-out on internal parts. All troubleshooting done - played with motion settings (pretty much all app settings): reset/re-paired device, re-mounted doorbell at alt angles, uninstalled app, gave doorbell static IP in router, tried on pretty much all wireless frequencies etc. etc., was on with Ring tech for over an hour going through the exact steps I had been through 100 times already and the performance is the same - poor. Is there any update on this? Are they just poor devices?

          0

          04-04-2022 08:46:57

          Didn't find an answer ?

          Log in or create your Ring account to post a question and join in the on the conversation.

          Most Helpful Members

          U

          user63814

          2

          User
          Solutions

          C

          Caitlyn_Ring

          1

          User
          Solution

          J

          Justin_Ring

          1

          User
          Solution

          U

          user_f39aec

          0

          User
          Solutions