Motion detection and doorbell does not work while echo show is on live view

Hello, I just purchased the ring doorbell pro and echo show 5 today. So I found out that when my echo show is on live view of the camera, the motion detection (not a big deal) and the doorbell it self (big deal) does not work, both on the phone app and on the echo show. I called costumer support and was confirmed it is normal/ intended. Is there any future updates that will fix this issue?