Motion detect is not functioning on new doorbell

Is there a way to test motion detection to verify that it is not faulty? I purchased 2 refurbed units from Amazon’s WOOT, one unit detects motion second unit detects no motion. And is there a way to reset the unit?

Hi @Scott0808. Yes, you can reset the Doorbell by holding down the setup button for at least 20 seconds. After that, follow the steps under Set Up a Device in the Ring App to get it back up and running. If you’re still running into concerns for motion detection after trying the reset, please give our support team a call at one of the numbers available here. They can take a closer look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: