Ring Video Doorbell
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Motion detect doesnt work
For over a week now my Ring 3 battery doorbell is almost never detecting motion. I have the people only mode turned on and still nothing. Doorbell and live view work but no motion sense. Thankfully I have dogs to tell me when packages arrive (and people or dogs dare to use the public road, or that there's a bunny in the yard) otherwise I'd be subject to porch pirates who would go undetected thanks to Rings failure. I've confirmed wifi is connected and all settings are accurate. 
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19-05-2021 17:22:27
Responses (3)
- Q
About 4 feet up? I dunno it seemed right when I hung it. Have had no troubles for over a year until now. Suddenly notta. 
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20-05-2021 18:49:02
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- T
Hi @QueSeraSara. Thanks for sharing that picture. It looks like there may be a step or two leading up to your door. With this in mind, I suggest angling the Doorbell down using a Wedge Kit. This will put the prime Motion Detection zone pointing to where it works best. You can find a Wedge Kit for your Doorbell [here](https://ring.com/collections/accessories?utm_source=google&utm_medium=cpc&utm_campaign=1739003666&utm_term=ring%20accessories&utm_content=97060150963&gclid=Cj0KCQjwna2FBhDPARIsACAEc_WQv5sZ2keZXPQQk-XJ4uxtmDzgRSRkgKKBU5WGcd3DKXeb8OSM8mgaAsztEALw_wcB&gclid=Cj0KCQjwna2FBhDPARIsACAEc_WQv5sZ2keZXPQQk-XJ4uxtmDzgRSRkgKKBU5WGcd3DKXeb8OSM8mgaAsztEALw_wcB&filters=category:video-doorbell-wired,category:video-doorbell-pro,category:video-doorbell-pro-2,category:video-doorbell-elite,category:video-doorbell,category:video-doorbell-2,category:video-doorbell-3,category:video-doorbell-3-plus,category:video-doorbell-4,category:peephole-cam,type:installation-mounts). I hope this helps.
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24-05-2021 20:21:07
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bemak187
@QueSeraSara How high is the Ring doorbell mounted?
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19-05-2021 21:07:48
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