Motion capture suddenly stopped working

Apologies if this has been discussed (no doubt) before.

I have a Ring 2 Pro doorbell and it’s been working fine for 2 years approx now. 3 weeks ago, it just stopped capturing any motion despite there being people coming and going. So I reset the device and all worked fine. 3 days ago, I have had zero motion captured again.

No settings have been changed. I don’t really want to continue to reset the device every time, so I am wondering if anybody else experienced such issues and found a solution?


Hi @Goty19. Your Doorbell Pro 2 should be alerting you to motion as long as it’s online and motion detection is enabled. Double-check your Modes settings to make sure don’t have motion detection disabled there. Then check the RSSI on the Device Health page to verify that your Doorbell is receiving a strong and stable wifi connection.

After completing the above, you can perform a quick reboot in the Ring app using the reboot option on the Device Health page. This should only take a few moments. If this issue continues to happen after trying these troubleshooting steps, olease follow up with our support team so they can take a closer look. If you are outside of the US, please visit here to see how to contact support.