‎Motion but no video recorded

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T

Tsaaek

Motion but no video recorded

wireless-security-cameras

Someone just was on our door. Got notification but there is no video in history. But there is a 2 minute gap in the timeline snapshots at the time of the motion. I tested to trigger it myself and we get notification and can start the live feed, but there is nothing in history. I have looked in 3 different phones and it is the same in them all. Ring stickup Elite hard wired. Up and running according to device heath. Protect basic plan.

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04-06-2021 08:52:30

Responses (14)

J

JayL

Same. Last recording was an hour ago.

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04-06-2021 08:57:27

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K

kakarekas2

Same here. I have a bazillion notifications and not one recording

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04-06-2021 08:59:43

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N

Noah9433

Has anything changed same problem here

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04-06-2021 09:27:05

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R

Ring2021

Same problem here since 1 PM PST.

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04-06-2021 09:43:29

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S

Slalove89

Same here I check the event history last recording was at 4:02 but I'm getting notifications every time it's a motion but nothing in the history

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04-06-2021 09:51:41

D

DiamondMickey

UPDATE - Was just able to use Live View & able to see video in history. Yes, same issue here. Have been on the phone with tech support for over an hour & no resolution as of yet.

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04-06-2021 09:57:20

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S

Slalove89

So it's working now the motions are not being recorded and saved in the event history??

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04-06-2021 10:04:46