‎Motion but no video recorded

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T

Tsaaek

Motion but no video recorded

wireless-security-cameras

Someone just was on our door. Got notification but there is no video in history. But there is a 2 minute gap in the timeline snapshots at the time of the motion. I tested to trigger it myself and we get notification and can start the live feed, but there is nothing in history. I have looked in 3 different phones and it is the same in them all. Ring stickup Elite hard wired. Up and running according to device heath. Protect basic plan.

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04-06-2021 08:52:30

Responses (14)

J
JayL
Same. Last recording was an hour ago.
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04-06-2021 08:57:27
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K
kakarekas2
Same here. I have a bazillion notifications and not one recording
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04-06-2021 08:59:43
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N
Noah9433
Has anything changed same problem here
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04-06-2021 09:27:05
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R
Ring2021
Same problem here since 1 PM PST.
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04-06-2021 09:43:29
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D
DiamondMickey
UPDATE - Was just able to use Live View & able to see video in history. Yes, same issue here. Have been on the phone with tech support for over an hour & no resolution as of yet.
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04-06-2021 09:57:20
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