Motion Alerts Unreliable

After looking through 10 pages of threads I gave up and started my own. My motion detect is rubbish. Firstly its should record people approaching the doorbell and so should have a video of them ringing teh doorbell. It appearsthat when ever the doorbell is rang the approach video is not saved. Everytime. I think thsi is a coding oversight in the app. It needs to record a motion video and a ring video.

I have the motion zone record my drive so I know if someone is tampering with my car. Two days ago I didnt park on my drive. The lady who lives across the street didnt apply her handbrake properly and the car rolled down the street scraping mine, crashing into my wheelie bins (on my drive) and over some wood and came to a standstill on my drive. Ring caught NONE of it. AT ALL. It still caught cars driving past my house though.

Today, my 6 year old unlocked the front door and left the house on his own. It recorded him leaving but not returning. he walked out onto the street. The video ends. he then walked back and opened the door which the door bell is attacehd to and came in - NO VIDEO.

This ring doorbell 2 is such a let down its unreal. Ima lready sick of the constant battery swaps, the failed notificatiosn for battery change are now even more annoying but most of all its the delay. the MASSIVE delay in teh recording starting and notifications. I have a chime AND a chime pro too.

And now no support. No numbers to call and device troubleshooting not available in live chat.

Hey @koozwaa. I’m so sorry to hear that you had this experience. This is not what we want our neighbors to have, and my apologises that you have been unable to get in touch with support. Since you are having a couple concerns at hand, I do still recommend getting in touch with support to get this rectified. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I would love to hear how this goes for you, so please let me know how the follow up is! :slight_smile: