Ring Video Doorbell
Motion Alerts Notifications stopped working iPhone/iPad
Motion Alerts worked Jan 4 when I went to bed, did not work when I woke up the next morning. I have an iPhone and iPad, Notifications not working on either device, so shutting down the device is not the answer. It isn't a WiFi problem since everything else works and Ring video is recording, I'm just not getting Alerts. This has obviously happened to many others in the past, but I don't see a solution that works.
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06-01-2021 08:34:32
Responses (14)
- T
Same thing for me .... I have an android and my wife has an iPhone; and the RIng Doorbell is connected to our Alexa. We get _ring_ notifications, but not _motion_ notifications. The motion events are logged in the history of the device, so it isn't a "motion settings" problem. We've done everything short of resetting to factory default... I'm not sure when we got our last motion alerts, but it has been a few days ... but it did work, probably around January 4th as well. Any idea how to get Ring.com 's attention on this? It's probably a systemic issue , not a per-user issue. Ted.
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07-01-2021 03:00:01
- M
Hi there, neighbors! Motion notifications should certainly be received if other alerts are coming in. Trying another mobile device was a great call. This will mostly rule out mobile device variables. The next best step is to check your Ring app settings. Motion scheduling, motion snooze, alerts toggles, app alerts tones, and even Modes are all features which impact motion alerts. Checking each in the Ring app, and ensuring you have alert tones selected with all alert toggles on should help. If this concern persists, despite checking the above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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07-01-2021 04:46:15
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CSo did anyone get a solution or fix on this ? Same thing has happened to me
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08-01-2021 07:14:48
TJust got it fixed now. I spent a very pleasant 57 minutes on the phone with first and second level support at Ring.com . Second level support ended up pushing a software fix to my Ring Doorbell Pro. The gentleman from Second level support indicated that he's seen the problem before, and has left details with his developers. To me, it sounds like there may have been a bug in the doorbell firmware, and that he pushed a newer not-yet-released version to my device. But that's just my interpretation of it I wish I could see the firmware version info, somewhere, but all I can see in Device Health is "Firmware - Up to Date". There was nothing that >I< could do in the app / Ring.com website that would have fixed this. Ted.
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08-01-2021 09:12:15
GSince mine stopped working overnight, and I don't have a history of sleepwalking, I'm positive none of those possibilities happened. There are many cases of the same issue happening in the past year or so. This is obviously a Ring problem, not on the User's end.
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09-01-2021 06:11:14
- S
Having the same problem. Ugh. My floodlight cam notifications work fine it’s just my doorbell pro that stopped. Guess I will need to call and sit on with support.
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09-01-2021 12:23:36
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- G
Are all of the issues with Ring Pro?? Several responses indicate that, and that's what I (original poster) have. I'm so frustrated - Motion Alerts is the primary reason I bought this thing.
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09-01-2021 06:15:41
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Dan8
Same exact thing is happening to me on android. Approximately 3 days ago or so, notifications stopped on all our devices (phones and tablets). The camera still works fine and is recording movements, but no notifications. Everything has work well for the past year and a half.
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07-01-2021 04:13:44
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