I have a pre-wired house with motion sensors and door/window sensors. They work fine with the existing security panel. I tried connecting to Ring using the retrofit kit, however, it does not detect doors opening. the Zones are always in close mode. Any help here is appreciated. In addition, I only have a single wire connected to the motion sensors in the panel. Will the retrofit kit work for me?
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Hey @ring_retrofit_noob! This and more can be found through the links in our Community post (https://community.ring.com/t5/Ring-Alarm/Ring-RetroFit-Kit-Helpful-Tips/m-p/6722) about the Alarm Retrofit Kit. If you are unable to find the exact solution, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Did you resolve this? Having same issue