I have been paying for monitoring service since I’ve installed the alarm years ago! Today I tripped it changing the batteries on a window sensor, yet no call from RING. Aren’t they suppose to call you?
Hi @user47235. You need to ensure Professional Monitoring has been set up in the Ring app. It is always your choice to self-monitor your system or opt into Professional Monitoring.
To change your monitoring status:
- In the Ring app, open the menu (≡).
- Tap Settings.
- Tap Monitoring.
- Tap Monitoring Type.
- Choose the new type of monitoring you want.
If you enable Professional Monitoring, you will be prompted to choose a Primary and Secondary Contact and a Verbal Password. If you are in Practice Mode, you will need to Exit Practice Mode and confirm that you want to exit. You can learn more about what happens when your alarm goes off under Professional Monitoring here as well.
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