Modes dissapeared, tech can't help

“Modes” disappeared from the app in 2022 and technical support cannot fix the issue. They have told me on 2 separate occasions that it would be resolved remotely by their staff, yet nothing has changed. This is one of the main necessary functions so if it can’t be fixed, I’m tossing the entire Ring system for a local provider.

Hi @DFerraro85. Which Ring devices do you have? Are you subscribed to a Ring Protect plan? Having more information will help me try to troubleshoot this concern with you.