Responses (23)

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  user633

  Agreed ADT-WJT. Marley, I have responded to your private message but have not received an email from support regarding this issue.

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  29-10-2021 12:46:30

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  paul14075

  Same issue here on android 12 (pixel 5). User633, did your issue start shortly after updating your pixel 5 to android 12?

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  31-10-2021 11:21:49

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  user633

  No, my issue began while I was still on Android 11. It has continued since upgrading to 12.

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  03-11-2021 04:09:31

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  Padawan

  I'm experiencing the same issue here and it just started recently. I’ve burned through over 3 GB of data this week , and almost all of it was at home on a strong mesh Wi-Fi connection. I now cannot even use the app (even while home) since it has nearly exhausted all of my monthly data allocation. This is very unfortunate since I recently invested in another Ring cam (now own a total of 3) and have been a Ring Protect Plus subscriber for almost 2 years. Pixel 3a running Android 12 and the latest version of Ring app.

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  01-11-2021 06:00:05

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  paul14075

  It seems like Android 12 may be the common denominator here.

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  02-11-2021 12:56:26

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  Padawan

  The user above noted the same problem on his iPhone, so not sure it's tied to Android 12.

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  02-11-2021 02:08:15

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  paul14075

  Google Pixel is pretty much the only device running Android 12. Google Pixel has something like 0.5% of the Android market. The Google Pixel was updated to Android 12 in late October 2021. 3 out of the 4 people in this thread are using the Google Pixel. The problem just began recently (most likely after the Android 12 update.) I don't believe in coincidences, but there's definitely enough evidence to assume the problem is related to Android 12. Why is no one from ring addressing this?

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  03-11-2021 12:14:14

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  rob1980

  Samsung Galaxy S10 on Android 11. Having the same problem with the Ring App using mobile data while at home on Wifi.

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  03-11-2021 12:33:49

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  hi808

  I've also been experiencing a significant mobile data spike in the past week on my Samsung Galaxy S10 on Android 11. Appended: Earlier today, I did a simple field test on another home Wi-Fi network that I monitor where the mobile data provider is different from my own. The simple act of deactivating, then activating, motion detection/alerts from within the Wi-Fi network for 5-camera devices consumed 3MB of mobile data. On my own home Wi-Fi network, accessing Live View for a few seconds consumed 2MB of mobile data. This shouldn’t be happening. I don’t think such anomalies from two different service providers are coincidental. Also, the mobile data use shown on my Samsung mobile device is pretty consistent with real-time data use that is shown on my service-provider’s app. That the issue appears to be occurring on both Android (11&12) and iOS devices makes things even stranger.

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  03-11-2021 05:48:47

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  Padawan

  As an update, I just downloaded a data monitoring app and viewed my Stick-Up Cam for about 10 seconds using the Ring app while sitting here at my desk connected to Wi-Fi. Sure enough, the data monitoring app immediately showed that Ring consumed 5+ MB of cellular data as well as a small amount of Wi-Fi data. Watching a 20 second YouTube video or browsing Chrome used zero cellular data. Interestingly, using the older “Rapid Ring” app does not consume any cellular data. Obviously there is a bug in this app, and it’s costing people (including me) real money by burning through mobile data plans. I cannot believe Ring is not even attempting to address this, as it makes the app virtually unusable.

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  03-11-2021 09:07:56