So our car was broken into again last night. I went to check my Ring app and shows “This footage is not available” for the following time periods:
10:30pm to 12:30am
1:30am to 3:30am
4:30am to 5:30am
It’s recorded everything ever since. Is this a wifi problem? Are the criminals doing something to break the signal? Is this Ring’s fault? Basically, what’s going on here and how can I fix it so we our vehicles remain safe.
I’m using the Ring Peephole that’s aimed directly at the car. I get notifications when a car drives by our house.
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Hey @FudgeBrownies. Have you reached out to our support team on this concern? They can take an in-depth look at your account to see if the device was offline during this time, having a hard time communicating, or what the concern with the video being unavailable is. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back to this thread and let us know how this went! 