Ring Video Doorbell

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L
Missing recordings?
battery-video-doorbell
troubleshooting
motion-settings
We had a delivery at 1.50pm and a visitor at 4.40pm yesterday but neither appear in my history, I have notifications before and after. How is it possible that these are missing?

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04-05-2023 09:26:25

Responses (2)

C
Hi @Lucifer878. If you have a battery powered Ring Doorbell, check the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting. This is a setting that helps preserve battery life if you experience frequent repetitive motions. Swapping the Motion Frequency setting to Frequently may work better if you do not receive a lot of traffic to begin with. Additionally, it's important to ensure your Doorbell has a strong internet connection, as signal instability can impact the motion detection. You can learn more about wifi signal strength [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength). Lastly, it's always good to review your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and motion settings. For any persistent concerns with motion detection, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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05-05-2023 04:10:22

C
A post was split to a new topic: [Motion detection questions on Spotlight Cam](/t/motion-detection-questions-on-spotlight-cam/200556)

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08-05-2023 11:30:49

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