Missing QR code

My device is a few years old but still unused. there is no QR code, only a mac barcode. How do I set it up without a QR code or the 5 digit code?

Hi @kevboy. During the setup process in the Ring app, you should see “Other Options” when you’re at the step to scan the QR code. Tap this, and select “Device has a barcode instead”. If that doesn’t work, you’ll want to follow up with our support team to see what other setup options are available.