Ring Video Doorbell
kevboy
Missing QR code
My device is a few years old but still unused. there is no QR code, only a mac barcode. How do I set it up without a QR code or the 5 digit code?
25608 •
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1 •
28-03-2023 12:41:15
Responses (5)
- P
Hello, I bought a new home and the owner left the ring device installed on the front door. I can't access the QR code unfortunately. Is there a way to activate the device or connect to it with the QR or bar code?
•2
06-06-2023 03:43:14
THi @PoNoMo. What is making the QR code inaccessible? On most devices, the QR code and Setup Button are very close to each other, so you'll need to be able to access both.
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06-06-2023 04:17:55
UHi, I have the same problem. I bought a house and old Ring was on the front of the house. I am charging the battery (and that works) but there is no QR code to be seen. Do I have to remove the installed doorbell? Thank you, Linda
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19-06-2023 12:46:55
CHi @user116161. The QR code should be on the back of the Doorbell, so you'll want to remove it from the wall by unscrewing it.
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20-06-2023 06:11:01
- U
Hi, I have an old Ring camera that lost the barcode/QR code sticker (because of the rain). How can I set it up as a new device?
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11-07-2023 11:07:02
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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12-08-2023 01:38:19
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- U
All you have to do is scan the QR code on the bottom of this page and it will let you continue as usual https://ring.com/gb/en/support/articles/gt530/About-QR-Codes-on-Ring-Alarm-Devices
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04-07-2024 03:16:44
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Caitlyn_Ring
Hi @kevboy. During the setup process in the Ring app, you should see "Other Options" when you're at the step to scan the QR code. Tap this, and select "Device has a barcode instead". If that doesn't work, you'll want to follow up with our support team to see what other setup options are available.
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28-03-2023 09:55:46
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