Ring Video Doorbell
Missing motion detection at night
Finally after months of the same issue and no resolve i think its time to ditch the ring doorbell for something that i have confidence in and trust. Went onto history again last night and for 5 hours not one motion detection recorded which for my street is ridiculous. The video wired doorbell bell must go into some sort of standby when not continually activating as it picks up everything up till about 1.00am The one most important time of the night and early hours of the morning it never picks up. Have been in contact with you before and made changes to settings and updates but still no better. Final straw is my neighbours car got damaged outside my house the other night and ring video never picked it up. This is not a new issue as it is well known problem and ring still fail to get it fixed.
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15-07-2022 09:00:29
Responses (14)
- J
Hi, Like you i have wasted my money as bought 4 of these doorbells for family and they get exactly the same issues of missed motion detection at night. Totally fed up with Ring and the lack of support from Ring to get the problem fixed. Ive just been on last nights history and the same pattern again but different time. Its not the lighting or settings as have adjusted everything. 
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22-07-2022 06:54:42
- U
I regret wasting my money on these devices. I can't even return the f***ing things because I've suffered through 2 years of missed events. Ring is owned by Amazon and Big Brother is bleeding the business dry probably to save money and make all its consumers even more miserable with their product.
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21-07-2022 04:54:34
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- O
@jeffo110 I have the Ring Doorbell 3 & have the same problem. Have you resolved it? @ringdoorbell team It picks up everything during the day, including cars pulling up in front of my house & people walking past my gate. However, it doesn't pick up anything at night, since I bought it last month. A big milk lorry has been pulling up in front of my house at 11:45pm twice a week & the person driving comes to my front door, but it has failed to pick up ANYTHING. @ringdoorbell team. What is the issue? Think I might tweet this & screenshot the lack of reponses on this topic.
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28-12-2022 09:58:00
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- C
Hi neighbors. Your Video Doorbell will record when someone rings the Doorbell or motion is detected, regardless of the time of day. I would recommend verifying that you do not have motion detection disabled in the [Modes ](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) settings or disabled on the device profile page. If you do not see any events in your Event History for a certain period of time, there may not have been any motion events for your Doorbell to detect and record. I’d recommend testing out your Ring device during the hours you believe it is not working by triggering a test motion event. It is also important to make sure you have adjusted the [motion settings](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) based on your preferences. The [placement and positioning](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) of your Doorbell also impacts the motion detection. If there is a wall within your Doorbell's view, this can cause the light from your Doorbell to reflect off the wall and impact motion detection in the rest of your Motion Zones. Everyone's home and environment is different, so it can take some trial and error to find the best combination of settings that works for you. To learn more about how motion detection works, review [this](https://support.ring.com/hc/en-us/articles/360022461232-FAQs-Motion-Detection-for-Video-Doorbells) Help Center article. @OPL You're welcome to reach out to us on Twitter @Ring and a member of our support team would be happy to further assist as well. The Ring Community is a public forum, so we're able to help with more general troubleshooting tips and tricks. Our support team is able to take a deeper look and work with you to find a resolution.
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28-12-2022 08:04:42
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- O
Hi @Caitlyn_Ring, thank you for replying, but this issue only happens at night, as many people in this topic have pointed out. I'm also not sure that you read the detail in my post properly? I advised that movement (people/cars) are detected at all times during the day/light time hours. I receive notifications of this & the motion is also recorded. However, when people or cars come to my door at NIGHT/when it is dark, I do not receive ANY notifications & motion isnt recorded. Why is this? For the record I have already tried adjusting the settings as mentioned above, but to no avail. Please advise.
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29-12-2022 11:28:41
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user18178
I regret wasting my money on these devices. I can't even return the f***ing things because I've suffered through 2 years of missed events. Ring is owned by Amazon and Big Brother is bleeding the business dry probably to save money and make all its consumers even more miserable with their product.
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21-07-2022 04:54:34
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