Missing free faceplate email after installing Ring Video Doorbell Pro 2

I installed a new Video Doorbell Pro 2 and the app notified me that I’d be receiving an email to claim a free faceplate (different color). I immediately received a “Welcome to your new “, but there was no mention of a free faceplate in the email itself, nor any of the referenced links from the email. After several hours, I have not received the info about redeeming a free faceplate. Thank you for the help.

@MJBFI It can take a few days for the email to arrive, for me it was about 3 days. If you have not had in in about a week I would give support a call.

1 Like