Missing free faceplate email after installing Ring Video Doorbell Pro 2

I installed a new Video Doorbell Pro 2 and the app notified me that I’d be receiving an email to claim a free faceplate (different color). I immediately received a “Welcome to your new “, but there was no mention of a free faceplate in the email itself, nor any of the referenced links from the email. After several hours, I have not received the info about redeeming a free faceplate. Thank you for the help.

@MJBFI It can take a few days for the email to arrive, for me it was about 3 days. If you have not had in in about a week I would give support a call.

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Same here as well. It has been a week.

Hey neighbors. If you haven’t received an email after a reasonable amount of time, you can reach out to our support team and they’ll be happy to help you with this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I just got off the phone with Ring Support for the same issue - did not receive my digital coupon for a faceplate. Ring Support told me because I purchased the device on Amazon and not directly from the Ring website, they are responsible for issuing the coupon; she even sent me an email saying I am entitled to one… I called Amazon and was not surprised to hear they had no idea why Ring Support would refer me to them and they have nothing to do with it. Should I call back Ring and hope to get someone who can help me or just ask for a supervisor?

The Ring website does not say anything about having to purchase directly from your website.

Hi @Steve00, happy to chime in for Tom here. Yes I would definitely recommend contacting our support team regarding the faceplate to see what they can do for you in this situation. You can give our support team a call at one of the numbers available here in order to follow up with them.

I had same issue. Bought a Pro 2 on Sept 1 (>3 weeks ago) and was told I’d receive a code. Then, when I contact support, it was another terrible experience. Instead of “sure, let me send you a code”. It was 15 minutes of back and forth on background they already have. And still, instead of sending a code after I verified my account they asked for all of my personal information again. It shouldn’t be so hard to get something associated with a purchase. I would expect a “sure, I see you bought a pro 2, let me get a code sent to your email like we said we would”. I expect better from a company like Ring/Amazon.

Well I just purchased the ring doorbell pro two and I will give it three weeks to see if I’m able to get the free face plate and and as petty as this sounds if I have any problems with Ring and they tell me I have to go through Amazon I will take that ring doorbell pro two off and send it right back to Amazon and get a full refund and purchase it somewhere else because what you’re not going to do is deceive the customers and lie. If I’m not mistaken doesn’t Amazon own the ring? If so why would customers be redirected to Amazon?