Missing certain Alert tones from ring app on iphone 14 pro but available on iPad pro
I have a bit of an odd issue that I’m hoping someone can help me with I Recently upgraded from the doorbell 2 (battery version) to the doorbell plus so I was going through the settings via ring app on my iPhone 14pro when I noticed that certain app alert tones for both the rings & motions section are missing but are available to select from the ring app on my iPad Pro. Tones missing for doorbell plus on ring iPhone app: Someone at ring doorbell Someone at ring doorbell (Bell) Someone at front door Someone at front door bell (Bell) Motions missing on ring iPhone app: Motion at your door Motion at your door (wind chimes) Motion at front Motion at front (wind chimes) Motion at front door Motion at from door (wind chimes) I also have the same exact issue with the floodlight camera: same missing tones on ring iPhone app but are available to use and working on ring on my iPad Pro. Tones missing for floodlight camera on ring iPhone app: Motion at floodlight cam Motion at floodlight cam (Wind chimes) Motion at backyard Motion at backyard (wind chimes) Motion at back door Motion at back door (wind chimes) I checked both apps are operating on up to date firmware and even tried deleting ring app on phone then reinstall but tones were still missing. WiFi signal for both devices are also operating with green. Any help on figuring this out would be greatly appreciated Thanks!
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15-09-2023 01:49:24
Responses (17)
- C
I have exactly the same problem. It happened after the last iOS app update.
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16-09-2023 05:05:01
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- J
Hi neighbors. I am happy to chime in. Thank you for sharing this information with us. I have reached out to my team, and rest assured that is being looked into. I will provide an update here regarding this concern once I receive further information. I will also be marking this as a temporary solution so others can easily see this response. Thank you for your time and patience.
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19-09-2023 09:10:41
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- A
I have exactly the same issue and wondering how much longer it’s going to take to get resolved as it’s starting to bug me now. Possibly an iOS issue as it was working before I updated.
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23-09-2023 07:10:11
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Tranzotic54
@Caitlyn_Ring Interesting… so I just saw the app version on my iPhone is 5.64.20 and the iPad is 5.62.20 (says update available) but if I do this update on the iPad that would mean I would then loose all those extra alerts and tones that I want to use? Assuming that is the cause for this issue?
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16-09-2023 12:38:58
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