Ring App
Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
T
Missing certain Alert tones from ring app on iphone 14 pro but available on iPad pro
hardwired-security-cameras
tones-and-alerts
battery-video-doorbell
troubleshooting
ios
I have a bit of an odd issue that I’m hoping someone can help me with
I Recently upgraded from the doorbell 2 (battery version) to the doorbell plus so I was going through the settings via ring app on my iPhone 14pro when I noticed that certain app alert tones for both the rings & motions section are missing but are available to select from the ring app on my iPad Pro.
Tones missing for doorbell plus on ring iPhone app:
Someone at ring doorbell
Someone at ring doorbell (Bell)
Someone at front door
Someone at front door bell (Bell)
Motions missing on ring iPhone app:
Motion at your door
Motion at your door (wind chimes)
Motion at front
Motion at front (wind chimes)
Motion at front door
Motion at from door (wind chimes)
I also have the same exact issue with the floodlight camera: same missing tones on ring iPhone app but are available to use and working on ring on my iPad Pro.
Tones missing for floodlight camera on ring iPhone app:
Motion at floodlight cam
Motion at floodlight cam (Wind chimes)
Motion at backyard
Motion at backyard (wind chimes)
Motion at back door
Motion at back door (wind chimes)
I checked both apps are operating on up to date firmware and even tried deleting ring app on phone then reinstall but tones were still missing. WiFi signal for both devices are also operating with green.
Any help on figuring this out would be greatly appreciated
Thanks!
913 •
0 •
1 •
15-09-2023 01:49:24
Responses (17)
T
@Caitlyn_Ring Thanks for responding, it’s only letting me post 1 photo since I’m a new user. I made 1 post per pic to get around this.
This is the first pic for reference. It’s from my iPhone showing available tones for “rings”
![IMG_2194|230x500](upload://ta3WMbwyVPOVH1iVfHuIo1Z2gM5.png)
0
16-09-2023 12:20:23
T
This is the 2nd pic from my iPhone showing tones available for “motions”
![IMG_2195|230x500](upload://mpqbxBAKM3Z1O82ZP0TNOMMOKxt.png)
0
16-09-2023 12:21:27
T
3rd pic from my iPad Pro showing the tones available : notice many more available
![IMG_0051|666x500](upload://tirw0uyJPoWT0ng5CNZinEIC0k6.jpeg)
0
16-09-2023 12:22:23
•
T
4th pic from my iPad showing motion tones available
![IMG_0052|666x500](upload://7RgYffmdoXhIWeDVuQuWfs1Bmhg.jpeg)
0
16-09-2023 12:23:01
•
T
5th pic showing alert tones available on my iPhone for the floodlight camera
![IMG_2196|230x500](upload://f5RBNSJhITHqfB8GwFCHvunkDyQ.png)
0
16-09-2023 12:24:49
•
T
6th pic showing alert tones available on my iPad Pro for the floodlight camera
![IMG_0054|666x500](upload://bnu46vATHJrs9gFYtkEdiHYLVhY.jpeg)
0
16-09-2023 12:25:38
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
0
15-09-2023 08:54:26
•